Hotel Supervisor and Resort Supervisor at Vantegral Consulting

Vantegral Consulting is a strategic consulting firm specializing in helping businesses optimize operations, drive growth, and enhance performance. With a focus on delivering tailored solutions, we work closely with clients across various industries to address complex challenges, streamline processes, and achieve sustainable success. Our team combines industry expertise, data-driven insights, and a collaborative approach to deliver impactful results for businesses of all sizes.

We are recruiting to fill the position below:

Job Title: Hotel Supervisor and Resort Supervisor

Location: Maitama, Abuja (FCT) 
Employment Type: Full-time

Job Summary

• We are seeking an experienced and proactive Hotel Supervisor and Resort Supervisorto oversee the daily operations of a hotel in Abuja.
• The ideal candidate will ensure exceptional guest experiences, supervise staff, maintain operational standards, and support the hotel's profitability through effective leadership and attention to detail.

Key Responsibilities

• Supervise the hotel's day-to-day operations to ensure smooth service delivery.
• Lead, schedule, and manage front office, housekeeping, and other operational staff.
• Ensure excellent customer service and promptly resolve guest complaints.
• Monitor room readiness, cleanliness, and overall hotel presentation.
• Coordinate with housekeeping and maintenance teams to ensure facilities are well maintained.
• Oversee guest check-in and check-out processes when necessary.
• Maintain occupancy records, daily reports, and operational documentation.
• Monitor inventory levels and coordinate procurement of operational supplies.
• Enforce hotel policies, health and safety standards, and service quality procedures.
• Train, coach, and evaluate staff performance.
• Assist management in implementing strategies to improve guest satisfaction and operational efficiency.
• Handle emergencies and make sound operational decisions when required.

Requirements

• Bachelor's Degree or HND in Hospitality Management, Business Administration, or a related field.
• 2–5 years' experience in hotel operations, with at least 2 years in a supervisory role.
• Experience working in a hotel, resort, or luxury hospitality environment is an advantage.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in Microsoft Office and hotel management software/PMS.
• Ability to work flexible hours, including weekends and public holidays.
• Professional appearance and customer-focused attitude.

Key Competencies:

• Leadership and people management
• Guest service excellence
• Operational planning and coordination
• Attention to detail
• Time management
• Decision-making
• Communication and interpersonal skills
• Ability to work under pressure

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online