Founded in 1997, Winorac Engineering and Technical Services Limited is a Nigerian-based company headquartered in Port Harcourt. We offer a wide range of services, including construction, inspections, maintenance, and engineering consultancy, all designed to meet the unique needs of the oil and gas industry. With a team of highly skilled engineers and technicians from various disciplines, we provide innovative solutions to complex industrial challenges.
We are recruiting to fill the position below:
Job Title: Lead Intervention Specialist
Location: Port Harcourt, Rivers
Job Description
- Serve as an expert practitioner and peer role model for the Intervention Specialist team, demonstrating mastery of crisis intervention, information and referral, and contact center skills, and modeling the highest standard of care in every interaction
- Provide shift-level peer leadership by supporting Intervention Specialists in real time, addressing questions, guiding challenging contacts, and ensuring continuity of high-quality service delivery across assigned shifts
- Contribute to team health and positive normative culture by actively participating in team projects, peer mentorship, and collaborative initiatives that strengthen and sustain the Intervention Specialist team. Serve as a liaison for employee needs while on shift addressing needs in a timely manner to ensure continuity of contact center services
- Participate in the performance quality improvement (PQI) process; use data to inform and improve services and outcomes; and contribute feedback on the accuracy and currency of the resource database as opportunities arise
Requirements
- Educational Qualification: Bachelor Degree in Engineering
- Work Experience: 10 years cognate experience in major oil and gas sector.
Application Closing Date
21st July, 2026.
https://www.hotnigerianjobs.com/hotjobs/919767/lead-intervention-specialist-at-winorac-engineerin.html