Customer Service Representative at Whip-Smart Service Providers Limited

Whip-smart Service Provider Limited has two offices across Nigeria (Lagos and Port-harcourt) with her head office in Lagos. We invest in recruiting and training most skilled, qualified care givers who will offer the best services to our clients in accordance to the company’s high standard. Our services are considerably more affordable to most healthcare providers.

We ensure that clients receive the very best standard of care and support that match their care needs, preferences and lifestyle in their various homes. We are passionate about our clients right to receive the highest quality of care in the comfort, security and familiarity of their own homes. Our staff are carefully selected, medically tested and screened by special security company. We take personal and professional references and look for staff with previous experience in our line of business.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Gowon Estate, Ipaja, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a smart, customer-focused, and proactive Customer Service Representative to join our team.
• The ideal candidate will serve as the first point of contact for customers, providing exceptional service by responding to inquiries, resolving complaints, processing orders, and ensuring a positive customer experience while supporting the company's sales and operational goals.

Key Responsibilities

• Serve as the first point of contact for customer inquiries and complaints, responding professionally and courteously.
• Resolve customer concerns promptly while ensuring a high level of customer satisfaction.
• Develop a thorough understanding of the company's products and provide accurate information to customers.
• Assist customers with order processing, shipment tracking, returns, and exchanges.
• Maintain accurate records of customer interactions, inquiries, and resolutions.
• Provide basic support to customers, troubleshoot simple issues, and escalate complex matters where necessary.
• Collaborate with other departments to resolve customer issues and improve service delivery.
• Monitor customer feedback and identify trends to recommend process improvements.
• Build and maintain strong customer relationships that promote customer loyalty.
• Follow established communication procedures, company policies, and service standards while maintaining a positive brand image.
• Prepare and submit daily, weekly, or monthly reports as required.
• Identify opportunities to upsell products and close sales where appropriate.

Requirements

• Minimum qualification of SSCE, OND, HND, or B.Sc Degree
• Previous experience in customer service, sales, or a related role is an added advantage.
• Good command of spoken and written English.
• Basic computer proficiency.
• Ability to multitask and work effectively in a fast-paced environment.

Core Competencies:

• Excellent communication and interpersonal skills
• Strong customer service skills
• Good personal presentation and professionalism
• Creativity and initiative
• Teamwork and collaboration
• Time management and organizational skills
• Problem-solving ability
• Attention to detail
• Conflict resolution skills
• Sales closing and upselling skills
• Ability to work under pressure.

Working Schedule:

• Working Days: Monday – Saturday
• Working Hours: 7:30 AM – 5:00 PM
• Saturday: 9:00 AM – 3:00 PM
• Gender: Female
• Preferred Age: 22–30 years

Salary 
N100,000 per month

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: whipsmartrecruitment@gmail.com using "Customer Service Representative – Gowon Estate" using the Job Title as the subject of the mail.

Note: For enquiries, WhatsApp: 09131150110.