Front Desk and Reservations Officer at Dream City Property & Investment Limited

Dream City Property & Investment Limited remains at the vanguard of residential and commercial real estate development across major cities in Nigeria delivering reliable structures with qualified infrastructure, luxury apartments in highbrow cities, and commercial real estate with good returns for our investors, who have over time become part of our success story.

We are recruiting to fill the position below:

Job Title: Front Desk and Reservations Officer

Location: Maitama, Abuja (FCT)

Job Summary

• The Front Desk and Reservations Officer serves as the first point of contact for guests, providing exceptional customer service, managing reservations, and ensuring a seamless check‑in and check‑out experience.
• This role requires a professional, courteous, and detail‑oriented individual who can handle guest inquiries, process bookings, and maintain accurate records in a fast‑paced hotel environment.

Key Responsibilities

• Welcome guests upon arrival, efficiently process check‑ins and check‑outs, verify guest identification, issue room keys, and provide information on hotel facilities and services.
• Handle room reservations via phone, email, online booking platforms, and in‑person; confirm availability, process bookings, manage cancellations and modifications, and ensure accurate data entry into the Property Management System (PMS).
• Respond promptly and professionally to guest inquiries, requests, and complaints; resolve issues courteously and escalate complex matters to management when necessary.
• Process guest payments (cash, card, bank transfers), issue receipts, handle foreign currency exchange, and balance cash float at the end of each shift.
• Provide information on local attractions, transportation, dining options, and other guest services; assist with booking tours, transportation, and other guest‑requested services.
• Ensure accurate entry and updating of guest information, preferences, and special requests in the PMS; maintain confidentiality of guest data.
• Answer incoming calls professionally, direct calls to appropriate departments, take messages, and manage communication flow between departments.
• Liaise with housekeeping, maintenance, and food and beverage departments to ensure guest requests and room readiness are communicated and addressed promptly.
• Record and manage lost and found items, ensuring proper documentation and timely return of items to guests.
• Proactively identify opportunities to exceed guest expectations; participate in guest recognition programmes and promotional activities to enhance guest satisfaction and loyalty.

Qualifications and Requirements

• Educational Qualifications: A minimum of a Bachelor's Degree (B.Sc.) or Higher National Diploma (HND) in Hospitality Management, Tourism, Business Administration, or a related field.
• Professional Certification: Certification in Front Office Operations or Hospitality Management from a recognised institution is an added advantage.
• Experience: A minimum of three (3) years of proven experience as a Front Desk Officer, Reservations Officer, or similar role in a reputable hotel or hospitality establishment.
• Technical Skills: Proficiency in Property Management Systems (PMS), such as Opera, Fidelio, or similar hotel software; strong computer skills including Microsoft Office Suite.
• Communication Skills: Excellent verbal and written communication skills in English; knowledge of additional languages is an advantage.
• Interpersonal Skills: Strong interpersonal skills with a passion for delivering exceptional guest service and resolving complaints professionally.
• Personal Attributes: Professional appearance and demeanour, attention to detail, ability to multitask, work under pressure, and maintain composure in high‑traffic situations.

Application Closing Date
15th July, 2026.

How to Apply
Interested and qualified candidates should send their Curriculum Vitae (CV) and a Cover Letter to: recruitment.office@dreamcityproperty.com using “Front Desk & Reservation Officer Application” and job location "Abuja" as subject of the email.