Head of User Acquisition & Growth Officer (Fintech / MFB) at Dreamcity Property & Investment Limited

Dreamcity Property & Investment Limited remains at the vanguard of residential and commercial real estate development across major cities in Nigeria, delivering reliable residential structures with quality infrastructure, luxury apartments in highbrow cities, and commercial real estate with good returns for our investors, who have over time become part of our success story.

We are recruiting to fill the position below:

Job Title: Head of User Acquisition & Growth Officer (Fintech / MFB)

Location: Victoria Island, Lagos

Key Responsibilities

• Implement User Onboarding Initiatives: Lead the execution of all user onboarding strategies, activities, and campaigns designed to attract, register, and activate new users on the company's platforms.
• Attain User & Vendor Onboarding Targets: Work collaboratively with the onboarding team to achieve and exceed monthly and annual user and vendor onboarding targets in line with company goals.
• Operational Excellence: Ensure organized, efficient, and results-oriented operations and service delivery across Gravy Eat (food delivery) and Gravy Mart (e-commerce/mart) platforms.
• Customer Care & Issue Resolution: Ensure all customer care-related issues, including user complaints and escalations, are addressed promptly and resolved to maintain high satisfaction levels.
• Drive Growth Metrics: Achieve the company's Performance Growth Metrics for 2026 and subsequent years.
• Focus on Key Growth Indicators: Drive performance across the following growth metrics:
  • Number of new users onboarded.
  • Number of active users through daily orders/transactions.
  • Number of vendor options delivering compelling services.
  • Implementation of user onboarding initiatives, including event activation targets.
• Execute Onboarding Activities: Implement all scheduled user onboarding activities across Lagos for the business year, ensuring seamless execution and maximum impact.
• Ensure Smooth Operations: Oversee smart, efficient operations across vendors, personal shoppers, users, and logistics to deliver a seamless end-to-end experience.
• Achieve Transaction & Revenue Targets: Drive the achievement of key performance targets, including: daily orders/transactions· monthly revenue volume across Gravy Eat, Gravy Mart, etc., and direct user onboarding targets.
• Strategic Planning & Reporting: Develop periodic growth strategies, monitor performance against targets, and provide regular reports to Management on user acquisition, operational efficiency, and growth metrics.

Requirements
Education:

• Bachelor's Degree in Business Administration, Marketing, Economics, or a related field. A Master's Degree (MBA) is an added advantage.

Experiences

• A minimum of 5 years of verifiable experience in user acquisition, growth, or business development within a fintech, microfinance bank, or fast-paced consumer platform.
• Proven track record of successfully driving user onboarding and achieving aggressive growth targets in a competitive market.
• Demonstrated experience in managing operations for consumer-facing platforms (e.g., food delivery, e-commerce, or similar).

Skills:

• Strong understanding of customer acquisition strategies, digital marketing, and user engagement tactics.
• Excellent leadership, team management, and cross-functional collaboration skills.

Application Closing Date
15th July, 2026.

How to Apply
Interested and qualified candidates should send  their CV and a detailed Cover Letter to:
recruitment.office@dreamcityproperty.com using the Job Title as the subject of the email.

Note: Must be based in Lagos with the flexibility to work extended hours and travel as required to support user onboarding activities and operational needs.