Customer Communications Lead (Remote) at Aphro Beauty

Aphro Beauty is recruiting suitable candidates to fill the position below:

Job Title: Customer Communications Lead

Location: Abuja / Lagos (Remote)

Role Brief

• The customer facing person- Monitor all Aphro Beauty communication channels ensuring enquiries are responded to, complaint are escalated/resolved & feedback is handled.
• Pass all relevant internal information to customers.
• No message or call is left unattended to because of you.

This Role is for if

• You're able to stay calm in chaos handling distinct customer behaviour + converse in a manner that demonstrates care, knowledge & efficiency
• You can type fast & accurately, move swiftly with multiple chats + great with communication both written and orally
• You're comfortable with systems, process, a structured environment that almost feels like a boring routine
• People's experience matters to you.
• You understand that what people feel, think & leave a conversation is key to the success of business growth
• While product recommendations & expert guidance are to be handled by the in-house beauty experts. Professional knowledge of skin/product science is an advantage

Requirement

• Candidates should possess a relevant qualification.

Application Closing Date
Not Specified. 

How to Apply
Interested and qualified candidates should send their CV and summary of why you're a great fit for the role to: info@theaphrobeauty.com using the job position as the subject of the mail.