Administrative Assistant (Operations) at Key Retail Group

Key Retail Group -From late-night supplier negotiations to overcoming Amazon compliance challenges, our journey has been nothing short of an adventure. We embrace the spirit of innovators and problem-solvers, but we also acknowledge the hard truths—supplier hiccups, shipping nightmares, and the occasional compliance curveball. Every great experiment has its failures, and we’ve had ours. But with an unwavering commitment to learning and growth, we dust ourselves off, recalibrate, and keep pushing forward. As a brand-building powerhouse, we thrive on competency, commitment, continuous learning, and teamwork—turning roadblocks into stepping stones. If you’ve made it this far, you probably already have an idea of what it takes to be one of us.

We are recruiting to fill the position below:

Job Title: Administrative Assistant (Operations)

Location: Ojodu, Lagos
Employment Type: Full-time

Job Summary

We're looking for someone who thrives in a fast-paced environment and enjoys bringing structure and organisation to business operations. This role is ideal for someone who pays close attention to detail, takes ownership of their work, enjoys solving problems, and takes pride in delivering work to a high standard.

This isn't the kind of administrative role where you'll spend your day filing documents or simply ticking off tasks. You'll play an active role in the day-to-day running of our business operations, helping to ensure customers receive excellent service, supporting different departments to stay organised, making sure important tasks don't fall through the cracks, maintaining accurate operational data, and ensuring the business has the information it needs to make informed decisions.

This is a hands-on role where you'll be trusted to take ownership of your responsibilities, solve problems proactively, and contribute to improving how the business operates. Every day brings new challenges and opportunities, so we're looking for someone who enjoys learning, adapts quickly to changing priorities, and can be relied upon to get things done.

What Success Looks Like

Success in this role means consistently delivering high-quality work, taking ownership of your responsibilities, and becoming a dependable member of the administrative team. You'll be trusted to manage your workload with minimal supervision, maintain accurate records, communicate proactively, and contribute to improving the efficiency and effectiveness of our business operations.

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Key Responsibilities

Customer & Business Communication

• Manage all inboxes and customer chats, ensuring all enquiries and complaints are responded to promptly and professionally.

• Follow up on outstanding requests until they are fully resolved.

• Keep management informed of important updates and escalate issues where necessary.

• Communicate professionally with customers, and internal teams to support the smooth running of business operations.

Administrative Support & Cross-Team Coordination

• Support the day-to-day administrative and operational functions of the business, ensuring assigned tasks are completed accurately, efficiently, and within agreed timelines.

• Maintain organised, accurate, and up-to-date records, documents, and operational information to support effective business operations.

• Work collaboratively with different departments, following up on outstanding actions to ensure tasks are completed and operational activities continue progressing smoothly.

• Foster effective communication and coordination across teams to support efficient business operations.

• Provide administrative support to management and assist with additional operational responsibilities as required.

Order Fulfilment & Customer Support

• Fulfil all website orders accurately and on time.

• Send tracking information to customers promptly.

• Monitor orders to ensure they are delivered safely, on time, and in good condition.

• Respond to customer order-related enquiries professionally and in a timely manner.

• Help ensure customers receive an excellent experience throughout the order fulfilment process.

Inventory Management & Reconciliation

• Monitor inventory records across all sales channels.

• Carry out inventory tracking and investigate any discrepancies.

• Work closely with the Product Management team to maintain accurate stock records.

• Highlight inventory inconsistencies or operational issues before they become larger problems.

• Reconcile all accounts and attribute themto their respective brands.

Reporting, Data Management & Productivity Tools

• Prepare daily, weekly, and monthly operational reports, and maintain KPI tracking sheets that support business operations.

• Analyse operational data to identify trends, discrepancies, and opportunities for improvement, ensuring accuracy and data integrity at all times.

• Present reports and operational insights clearly and accurately to support management decision-making.

• Use Microsoft Excel and other administrative and productivity tools to organise, analyse, and maintain operational data efficiently.

• Continuously develop proficiency in administrative systems and identify opportunities to leverage technology to improve operational processes and workflow efficiency.

Procurement Support

• Purchase office supplies and operational materials when required.

• Maintain procurement records and supplier information.

• Support additional procurement activities as required.

Process Improvement

• Identify practical ways to improve operational processes and day-to-day workflows.

• Recommend improvements that increase efficiency, accuracy, and productivity.

• Take ownership of issues and see them through to resolution.

• Contribute ideas that help strengthen operational efficiency and support continuous improvement across the business.

Requirements

To succeed in this role, you'll need:

• A Bachelor's Degree in Business Administration, Office Management, Management, Accounting, Economics, or a related discipline.
• A minimum of 3 years' experience in an administrative, operations, inventory management, finance support, or coordination role.
• Advanced proficiency in Microsoft Excel, with the ability to organise, analyse, and interpret data, build and maintain reports, manage operational trackers, and identify inconsistencies with a high degree of accuracy.
• Strong working knowledge of Microsoft Office Suite and the ability to quickly learn and adapt to new administrative systems, business applications, and productivity tools.
• Excellent analytical, numerical, and problem-solving skills, with the ability to make sound decisions based on data.
• Exceptional attention to detail and a commitment to producing accurate, high-quality work.
• Excellent written and verbal communication skills, with the ability to communicate professionally with customers and across all levels of the business.
• Strong organisational and time management skills, with the ability to manage multiple priorities, meet deadlines, and remain effective in a fast-paced environment.
• A proactive, accountable, and results-driven team player with the ability to work both collaboratively and independently, take full ownership of responsibilities, exercise sound judgment, and follow tasks through to successful completion with minimal supervision.
• High standards of professionalism, integrity, discretion, and confidentiality when handling sensitive business information.

Who we're looking for:

Experience is important, but it's not the only thing we're looking at.

• We're looking for someone who naturally takes ownership of their work.
• Someone who notices problems before they're pointed out.
• Someone who follows through without needing constant reminders.
• Someone who enjoys working with numbers, spreadsheets, reports, and operational data.
• Someone who asks questions, looks for better ways of doing things, and genuinely cares about producing quality work.
• We value people who are dependable, organised, proactive, and willing to learn.

This role is not for you:

• If you prefer waiting for instructions instead of taking initiative, this probably isn't the right fit.
• If you're comfortable leaving tasks unfinished because someone else will eventually deal with them, this role will likely frustrate you.
• If working with spreadsheets, reports, numbers, or operational data isn't something you enjoy, you probably won't find this role rewarding.

Why join us:

We are working towards a world where every customer feels heard, valued, and understood.

A business where every employee is empowered to grow, collaborate, and thrive.

Underpinned by a lasting foundation of trust and stability.

Salary
N250,000 - N300,000 per month.

Application Closing Date
31st August, 2026.

How to Apply
Interested and qualified candidates should send their CV along with a cover letter addressing the questions below to:recruitment@keyretailgroup.comusing the job title as the subject of the email.

Questions:

• Tell us about and a time you improved a process or ways of working without being asked. What did you do, and what was the outcome?
• Describe a situation where you spotted a mistake or problem before anyone else noticed. How did you handle it?
• Tell us about a time you had several urgent tasks competing for your attention. How did you decide what to prioritise?
• Why do you believe you're a good fit for this role, and what values do you think you would bring to our team?

Recruitment Process & What We Look For

Our recruitment process consists of fivestages designed to assess both your technical ability and overall suitability for the role.

We're a business where everyone is expected to take ownership, communicate effectively, follow through on commitments, and look for opportunities to improve the way we work. We're not looking for perfection, but we are looking for people who genuinely care about doing a great job and are willing to learn and grow.

If you enjoy solving problems, staying organised, and making a meaningful contribution to the success of a business, we'd love to hear from you.