Experience Officer at GIG Mobility (2 Openings)

GIG Mobility (formerly God Is Good Motors) started in 1998 as a traditional family-run bus company in Nigeria. Following the tragic death of founders Edwin and Stella Ajaere, their son, Chidi Ajaere, took over in 2009. He transformed the company from a traditional transport business into a major tech-enabled mobility and logistics.

We are recruiting to fill the position below:

Job Title: Experience Officer

Locations: Gwagalada & Mararaba Terminal - Abuja (FCT)
Employment Type: Full-time

Job Description

• Sell bus tickets at GIGM terminals to walk-in guest
• Make and/or change travel reservations for walk-in guests using the online booking system
• Create and maintain guest reservation records
• Resolve service problems by clarifying the guest complaint via phone, email, and in person
• Forward booking/travelling reschedule request to the concerned unit
• Serve guests by providing service information related to travelling schedule, fare, & payment
• Announce arrival and departure information using the public address system
• Assist in guest luggage check-in
• Ensure customer complaints & emergency concerns are escalated to the appropriate quarters
• Adhere to the company’s policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.
• Promote the online booking, app downloads and other products and services of the company to customers.

Qualifications

• Interested candidates should possess a Bachelor`s Degree with 1 - 3 years experience.

Application Closing Date
30th July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job Title and location as the subject of the email.

Note: Only qualified candidates living in Abuja will be shortlisted for the interview.