GIG Mobility (formerly God Is Good Motors) started in 1998 as a traditional family-run bus company in Nigeria. Following the tragic death of founders Edwin and Stella Ajaere, their son, Chidi Ajaere, took over in 2009. He transformed the company from a traditional transport business into a major tech-enabled mobility and logistics company.
We are recruiting to fill the position below:
Job Title: Experience Officer
Location: Akpakpava, Benin, Edo
Employment Type: Full-time
Key Responsibilities
- Sell bus tickets at GIGM terminals to walk-in guests.
- Make and/or change travel reservations for walk-in guests using the online booking system.
- Create and maintain guest reservation records.
- Resolve service problems by clarifying the guest complaint via phone, email, and in person.
- Forward booking/travelling reschedule requests to the concerned unit.
- Serve guests by providing service information related to travel schedules, fares, and payments.
- Announce arrival and departure information using the public address system.
- Assist in guest luggage check-in.
- Ensure customer complaints and emergency concerns are escalated to the appropriate quarters.
- Adhere to the company’s policy on guaranteed reservations and no-shows.
- Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
- Promote online booking, app downloads, and other products and services of the company to customers.
Application Closing Date
30th July, 2026.
How to Apply
Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/920890/experience-officerakpakpava-at-gig-mobility.html