Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: Incident LifeCycle Manager
Location: Victoria Island, Lagos
Job Type: Full-time
Business Segment: Personal & Private Banking
Job Description
- To be responsible for the planning and coordination of all activities required to carry out, monitor and report on the Incident Lifecycle management process, and responsible for reviewing problem trends and proactively taking actions to identify problems and remove errors for a department or business unit.
Responsibilities
- Identification of IT problems by analysing incident data in conjunction with incident managers or engaging with relevant IT support staff.
- Investigate IT problems, according to impact, through to resolution or error identification.
- Facilitate requests for changes (RFCs) to clear errors.
- Proactive problem management through.
- Monitor progress on the resolution of known errors.
Qualifications
- B.Sc in IT, Computer Sciences, or related field.
- Relevant professional certifications can be an added advantage.
- 3-6 years experience in similar role.
- Microsoft Office Suites (especially Word, Excel and PowerPoint ) and Report Preparation, ITIL V3 Foundation Certification.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Establishing Rapport
- Examining Information
- Exploring Possibilities
- Generating Ideas
- Interacting with People.
Technical Competencies:
- Application Knowledge for Support
- Capacity Management
- Database Administration
- License Management
- Service Level Management
- Service Management Processes.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/921065/incident-lifecycle-manager-at-stanbic-ibtc-bank.html