GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain competitive advantage.
We are recruiting to fill the position below:
Job Title: Experience Officer
Location: Gwagalada & Mararaba Terminal - Abuja (FCT)
Job Description
- Sell bus tickets at GIGM terminals to walk-in guest
- Make and / or change travel reservations for walk-in guests using the online booking system
- Create and maintain guest reservation records
- Resolve service problems by clarifying the guest complaint via phone, email, and in person
- Forward booking / travelling reschedule request to the concerned unit
- Serve guests by providing service information related to travelling schedule, fare, & payment
- Announce arrival and departure information using the public address system
- Assist in guest luggage check-in
- Ensure customer complaints & emergency concerns are escalated to the appropriate quarters
- Adhere to the company’s policy on guaranteed reservations and no-shows.
- Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.
- Promote the online booking, app downloads and other products and services of the company to customers.
Qualifications
- Interested candidates should possess a Bachelor`s Degree with 1 - 3 years experience.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job Title and location as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/921197/experience-officer-at-gig-logistics.html