Help Desk / Customer Service Officer at Swift Dry Cleaners Limited

Swift Dry Cleaners Limited is a fast-growing Laundry and Dry-Cleaning company committed to delivering premium garment care services with excellence, speed, and professionalism.

We are recruiting to fill the position below:

Job Title: Help Desk / Customer Service Officer

Location: Ojodu Berger, Lagos
Employment Type: Full-time

Job Summary

• Are you passionate about Help Desk/Customer service and looking to make an impact in a fast-growing laundry and dry cleaning company? Swift Drycleaners Ltd is seeking a dedicated Help Desk Officer to enhance customer experience and contribute to the growth of our customer base. If you reside around Ojodu Berger and its axis and have a flair forcustomer service, we’d love to hear from you!
• As we continue to expand across multiple branches, we are seeking a smart, confident, and customer-focused professional to join our team as a Help Desk / Customer Service Officer.
• The Help Desk / Customer Service Officer will serve as the first point of contact for our customers, handling incoming calls, managing feedback, resolving complaints, and ensuring an exceptional customer experience. The role also involves collating weekly sales reports from all branches and forwarding consolidated reports to the General Manager.

Key Responsibilities

• Receive and manage inbound customer calls, inquiries, and service requests professionally.
• Address customer complaints promptly and provide effective solutions.
• Maintain accurate records of customer interactions and resolutions.
• Follow up with customers to ensure satisfaction and service recovery where necessary.
• Collate weekly sales reports from all branches.
• Prepare and submit consolidated weekly sales reports to the General Manager.
• Track service issues and provide feedback to management for process improvement.
• Coordinate with branch managers to resolve operational concerns.
• Support administrative and operational tasks as assigned by management.

Requirements & Qualifications

• Minimum of OND / HND / B.Sc. in Business Administration, Mass Communication, Public Administration, or related field.
• 1–3 years’ experience in customer service, front desk, call center, or administrative roles.
• Excellent verbal and written communication skills.
• Clear, confident, and pleasant telephone etiquette.
• Strong interpersonal skills with a confident and charismatic personality.
• Ability to handle pressure and manage difficult conversations professionally.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong organizational and reporting skills.
• Attention to detail and ability to meet deadlines.
• Must reside in or around Ojodu Berger, Lagos.

Salary
N100,00 - N120,000 / month.

Application Closing Date
24th July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: hr@pallyagro.ng using “Application for Help Desk / Customer Service Officer – Ojodu Berger” as the subject of the email.