Locum Client Service Executive at MSI Nigeria Reproductive Choices - 4 Openings

MSI Nigeria is a results-driven social enterprise that applies modern management and marketing approaches to deliver high-quality reproductive healthcare and related services across Nigeria. We are committed to meeting the needs of underserved populations by expanding access to, and uptake of, a broad range of reproductive health services. MSI Nigeria is part of the MSI Reproductive Choices global partnership (formerly Marie Stopes International), operating in over 37 countries worldwide.

We are recruiting to fill the position below:

Job Title: Locum Client Service Executive

Locations: Abuja (FCT), Benin - Edo, Lagos, Port Harcourt - Rivers
 

Objectives

• The Client Service Executive will be responsible for assisting in providing client centred clinical service in the Marie Stopes Clinic.

Overall Responsibilities

• Encourage a commitment to accommodating clients' special needs such as flexibility of working hours.
• Maintain strict privacy and confidentiality to generate demand for MSIN services.
• Have a public relations and promotional role with colleagues, MoH and the general public
• Timely collate and submit centre report to the centre team
• Monitor monthly client numbers and income generated and in collaboration with the centre team make appropriate recommendations to meet income to cost targets.
• Man and manage the front desk at the centre to promote and maintain a welcoming, friendly, professional and efficient atmosphere for all clients in the centre to ensure client satisfaction at all times.
• Assist to provide counselling on core MSION Clinical services at the centre.
• Receive, receipt and bank all service income in the centre on daily basis.
• Assist with all administrative and financial responsibilities (record keeping and petty cash management) in the centre.
• Manage and document client complaints professionally
• Adequate inventory and stock management knowledge and experience
• Keep record in the centre using the approved formats to ensure tidy medical records and registers
• Keep the Centre and its surroundings tidy, neat and clean at all times
• Make proper use of available information systems in MSI to facilitate service delivery & trainings
• Assist with client statistics and data relating to clinical issues for analysis.
• Take record of all referrals from the referral networks
• Lead all online client booking and follow up
• Collate and update all client data including phone numbers, contact addresses and email addresses.
• Support documentation of case studies
• Ensure all information materials are regularly available on display in the clinic and given to all clients that comes into the clinic.
• Carry out any other duties assigned by the Centre Manager.

Requirements

• Minimum HND/B.Sc certificate.
• At least 1-year post-graduation experience working in a similar role [Essential].
• Experience of working in a clinical environment [Essential].
• Good computer skills (Microsoft Word, Excel) [Essential].
• Excellent client interaction skills [Essential].
• Customer focused with good interpersonal skills.
• Outstanding written and verbal communication skills [Essential].
• Articulate and analytical with attention to detail [Essential].
• Passionate about maternal health.

Application Closing Date
24th July, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Choose the location of the job as indicated on the form
• There are no relocation allowances available for this position.
• Kindly note that this role is open until filled and interviews will be conducted on a rolling basis even while advertisement is still active.
• If you wish to be considered for the post,please re-name your CV with your first and last name.Note that if the underline instructions are not followed application will not be considered.