Booking & Reservations Officer at UnoCasa Consulting

UnoCasa is a full service Human Resources Consultancy business with focus on Talent Acquisition, Learning & Development and Consultancy services. Our raison d’etre is the notion that your people are your advantage and proffer people-centric solutions to ensure your team accomplish your business goals.

We are not your run of the mill HR Company, we believe in team diversity and teamwork; we believe that the workplace should have an ambience that inspires productivity of the team; and the application of technologies to enhance efficiency. We know that every business is unique and tailor HR solutions to your organisation’s needs.

Our clients are in various sectors not limited to engineering, education, health oil & gas, government, media, finance, retail, lifestyle, consultancy firms and services

We are recruiting to fill the position below:

Job Title: Booking & Reservations Officer

Location: Lekki, Lagos
Employment Type: Full-time

About the Role

• We are seeking a highly organized, customer-focused, and detail-oriented Booking & Reservations Officer to join our team.
• The successful candidate will be responsible for managing vehicle reservations, coordinating bookings, maintaining accurate records, and ensuring an excellent customer experience from reservation to vehicle handover.

Key Responsibilities

• Receive and process vehicle reservation requests via phone, email, website, and walk-in customers.
• Provide customers with accurate information on vehicle availability, rental rates, terms, and conditions.
• Confirm, modify, or cancel reservations promptly and accurately.
• Coordinate with the Fleet Operations team to ensure vehicles are available, clean, and ready for customer pickup.
• Prepare reservation documentation, rental agreements, and customer records.
• Monitor vehicle availability and optimize fleet utilization.
• Maintain accurate reservation records and generate periodic booking reports.
• Ensure compliance with company policies, rental procedures, and documentation requirements.
• Work closely with the Finance team to confirm payments and deposits before vehicle release.
• Identify opportunities to upsell vehicle categories, chauffeurs, insurance options, and additional services.
• Maintain confidentiality of customer information and company records.

Requirements

• Bachelor’s degree or Higher National Diploma (HND) in Business Administration, Marketing, Hospitality, or a related field.
• Minimum of 2 years’ experience in reservations, customer service, logistics, travel, hospitality, or the car rental industry.
• Excellent verbal and written communication skills.
• Strong customer service orientation and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, and Outlook).
• Ability to work under pressure and manage multiple bookings simultaneously.
• Knowledge of reservation software or fleet management systems is an added advantage.

Salary
N200,000 - N220,000 monthly.

Application Closing Date
17th August, 2026l.

How to Apply 
Interested and qualified candidates should:
Click here to apply online

Note

• Are you highly organized, customer-focused, and passionate about delivering exceptional service? We would love to hear from you.
• Please feel free to share this opportunity within your network or with anyone who may be a great fit for the role.