Customer Experience Officer at Tulips n Lilies Confectionery

The TLC Bakery is a leading bakery in Ibadan famous for our exceptional delivery of exquisite confectionery, ranging from cakes to treats and everything in between. We set out to exceed the expectations of our diverse clientele by taking their needs and desires into consideration. We are here to make your memorable moments delicious, whether it’s a once-in-a-lifetime event or an everyday gathering with friends and family.Our cakes which come in both daring and simple designs, as well as our desserts have graced all manner of occasions. We are committed to upholding our core values of integrity, care and excellence with every order.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Location: Bodija, Ibadan - Oyo
Employment Type: Full-time

Job description

• The customer experience officer is the first point of contact.
• S/he is responsible for attending to customers’ enquiries and creating awareness of available products to customers through a variety of means, such as online chats, email, or phone calls.
• S/he is responsible for attending to feedback, complaints and redirects them to the appropriate team or department or may take other steps with the goal of achieving customer satisfaction.

Responsibilties

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Managing calendars and organizing meetings and appointments.
• Daily time management.
• Draft correspondence such as emails and letters.
• Answer phone calls, emails and take messages.
• Take accurate and comprehensive notes at meetings.
• Processing orders, forms, applications, and requests.
• Responsible for logistics and ensuring that dispatched orders get delivered.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Developing feedback surveys
• Thinking of ways to show appreciation to loyal clients
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Run other errands as requested by the creative director.

Qualifications

• Interested candidates should possess a Bachelor`s Degree with 2 - 4 years experience.

Salary
N90,000 - N100,000 monthly.

Application Closing Date
24th July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: tlcbakeryhr@gmail.com using the job title as the subject of the email.

Note: If you are not living close to Bodija, your application will not be considered.