Phone Collections Officer at Palmpay Limited

PalmPay is a next-generation digital bank and fintech platform powering inclusive economic growth in Africa and Asia.

We are recruiting to fill the position below:

Job Title: Phone Collections Officer

Location: Lagos
Employment Type: Contract

Job Summary 

• The Phone Collections Officer will be responsible for contacting customers with overdue loan obligations, negotiating repayment arrangements, and ensuring timely recovery of outstanding balances while maintaining a positive customer experience.

Key Responsibilities

• Contact customers regarding overdue loan repayments
• Negotiate repayment plans and follow up on payment commitments
• Educate customers on available payment options
• Maintain accurate records of customer interactions and payment status

Requirements

• 0-1 years experience in collections, customer service, call center, or loan recovery.
• Strong communication and negotiation skills.
• Good record-keeping and attention to detail.
• Candidates must reside within Ikeja or its immediate environs. This is a mandatory requirement.

Salary
N100,000 per month. 

Application Closing Date
27th July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: otumunye.flourish@flexi-bank.com using “Phone Collections Officer” as the subject of the email.