Customer Service Support Officer at Vethan Concept Group Limited

Vethan Concepts Group Ltd. is a dynamic Nigerian conglomerate with a portfolio spanning scientific instrumentation, energy solutions, industrial automation, and event management. Our subsidiaries operate with a shared commitment to quality, innovation, and customer satisfaction

We are recruiting to fill the position below:

Job Title: Customer Service Support Officer

Location: Ogudu, Lagos
Employment Type: Full-time

Job Summary

• The Customer Service Support Officer will serve as the first point of contact for customers, ensuring prompt resolution of inquiries, complaints, and service requests.
• The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service.

Key Responsibilities

• Respond to customer inquiries via phone, email, WhatsApp, and social media platforms.
• Handle customer complaints professionally and ensure timely resolution.
• Provide accurate information about the company's products and services.
• Maintain detailed records of customer interactions and follow up on pending issues.
• Escalate complex customer concerns to the appropriate departments when necessary.
• Process customer requests, orders, and documentation accurately.
• Build and maintain positive relationships with customers.
• Meet customer service KPIs, including response time, resolution time, and customer satisfaction.
• Collaborate with other departments to improve service delivery.
• Perform other customer support duties as assigned.

Requirements

• Minimum of an HND or Bachelor's Degree in any relevant discipline.
• 1 – 3 years of customer service or customer support experience.
• Excellent verbal and written communication skills.
• Strong interpersonal and conflict-resolution skills.
• Good computer proficiency, including Microsoft Office Suite.
• Experience using CRM software is an added advantage.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Positive attitude, professionalism, and customer-first mindset.

Preferred Skills:

• Excellent telephone etiquette.
• Active listening and empathy.
• Time management and organizational skills.
• Ability to work independently and within a team.
• Strong analytical and problem-solving abilities.

What We Offer

• Competitive salary.
• Professional development and training opportunities.
• Career growth within the organization.
• Supportive and collaborative work environment.
• Performance-based incentives.

Application Closing Date
31st July, 2026

Method of Application
Interested and qualified candidates should send their CV and Cover letter to: hr@vcgl.ng and Copy: Legal@vcgl.ng using the job title as the subject of the mail.