Rooms Division Manager at Bolton White Group

Bolton White Group - We are a group of hospitality brands providing exceptional services across all our business units. Our team is dedicated to providing a wide range of clients with world-class services. Bolton White Group is well regarded for its focus on international best practices in all aspects of its business.

Bolton White Group is an independent entrepreneurial-driven institution offering a complete range of hospitality services with a focus on providing a ‘home away from home’ experience to our clients. By choosing to join Bolton White Group you have assumed your share of the responsibility for maintaining the high principles and standards to which we are dedicated.

We are recruiting to fill the position below:

Job Title: Rooms Division Manager

Location: Abuja (FCT) 
Employment Type: Full-time

Key Responsibilities

• Lead and manage all Rooms Division operations, including Front Office, Housekeeping, Reservations, Guest Relations, Concierge, Bell Desk, and Laundry.
• Ensure the delivery of exceptional guest service and consistently high levels of guest satisfaction throughout the guest journey.
• Coordinate seamless communication and collaboration between Front Office, Housekeeping, Engineering, and other operational departments.
• Maximize room revenue by optimizing occupancy, Average Daily Rate (ADR), RevPAR, and room inventory management.
• Oversee the reservation process to ensure accuracy, efficiency, and optimal room allocation.
• Ensure efficient and professional guest check-in, check-out, and billing processes.
• Monitor guest feedback, online reviews, and complaints, ensuring prompt resolution and effective service recovery.
• Develop, implement, and maintain Rooms Division Standard Operating Procedures (SOPs) and service standards.
• Ensure all guest rooms, public areas, and back-of-house areas meet the hotel's cleanliness and presentation standards.
• Supervise housekeeping operations to ensure room readiness and adherence to quality standards.
• Monitor preventive maintenance of guest rooms and coordinate timely repairs with the Engineering Department.
• Conduct regular inspections of guest rooms, corridors, public areas, and operational facilities to ensure compliance with quality standards.
• Prepare departmental budgets and effectively manage operating expenses within approved limits.
• Analyze operational reports and key performance indicators (KPIs) to drive continuous improvement.
• Recruit, train, coach, mentor, and evaluate Rooms Division employees to build a high-performing team.
• Ensure all employees comply with the hotel's grooming standards, appearance policy, and code of conduct.
• Prepare duty rosters and manage staffing levels to ensure efficient operations and productivity.
• Ensure compliance with health, safety, security, hygiene, and statutory regulations.
• Monitor inventory levels for linen, guest supplies, amenities, uniforms, and housekeeping equipment.
• Implement effective cost-control measures to minimize waste and maximize departmental profitability.
• Drive employee engagement, motivation, and teamwork within the Rooms Division.
• Conduct regular departmental meetings, shift briefings, and performance review sessions.
• Collaborate with the Sales & Marketing Department to support occupancy growth and enhance the guest experience.
• Support VIP arrivals, group check-ins, special events, and other high-profile guest requirements.
• Prepare and submit daily, weekly, and monthly operational and performance reports to the General Manager.
• Monitor compliance with Bolton White Group brand standards and quality assurance requirements.
• Identify operational risks and implement corrective and preventive actions to maintain service excellence.
• Promote innovation and continuous improvement in Rooms Division operations through technology, best practices, and process enhancements.
• Foster a culture of ownership, accountability, professionalism, and service excellence across all Rooms Division teams.
• Perform any other duties assigned by the General Manager in support of the hotel's strategic objectives.

Qualifications

• Interested candidates should possess a Bachelor`s Degree with 10 - 15 years experience.

Application Closing Date
30th July, 2026.

How to Apply
Interested and qualified candidates should send their CV and Photograph to: jobs@boltonwhitegroup.com using the Job Title as the subject of the mail.