Desktop / IT Support Engineer at Bretty Consultancy Services (2 Openings)

Bretty Consultancy Services, an HR and Business consultancy firm, is recruiting suitably qualified candidates to fill the position below:

Job Title: Desktop / IT Support Engineer

Locations: Sabon Wuse, Niger and Ajaokuta, Kogi
Employment Type: Full-time

Job Summary

• We are seeking a proactive and technically skilled Desktop / IT Support Engineer to join our team.
• The successful candidate will provide first- and second-level technical support to end users, ensuring the availability, security, and optimal performance of IT infrastructure while delivering excellent customer service.

Key Responsibilities

• Install, configure, troubleshoot, and maintain desktop computers, laptops, printers, and peripheral devices.
• Provide first- and second-level technical support for hardware, software, and network-related issues.
• Perform basic troubleshooting and maintenance of CCTV systems, including camera connectivity, DVR/NVR configuration, and video playback issues.
• Assist with the installation, testing, and troubleshooting of access control and biometric attendance systems.
• Perform basic troubleshooting of EPABX/intercom systems, including extension connectivity and handset-related issues.
• Support network infrastructure, including switches, routers, LAN/WAN connectivity, and Wi-Fi access points.
• Configure and troubleshoot Microsoft Windows, Microsoft 365, Outlook, Teams, and Active Directory user accounts.
• Install and configure software applications and operating system updates.
• Respond to user requests through the IT ticketing system and resolve issues within established SLA timelines.
• Maintain accurate IT asset inventory and documentation.
• Coordinate with external vendors for repairs and maintenance when required.
• Provide both remote and on-site technical support to users.

Requirements

• HND / B.Sc. in Computer Science, Information Technology, Computer Engineering, or a related field.
• 2 - 4 years' experience in IT support or a similar role.
• Hands-on experience with Windows operating systems, Microsoft 365, Active Directory, and networking.
• Knowledge of CCTV, access control systems, biometric attendance devices, and EPABX systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently and as part of a team.
• Must be willing to relocate.

Preferred Knowledge:
Candidates with basic knowledge of the following will have an added advantage:

• Fibre Optic Systems.
• Earthing Pit Installation and Maintenance.
• Radio Communication Systems.
• Mast Tower Infrastructure.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should submit their CVs to: ogbonn.gift@africanindustries.com using "Desktop/IT Support Engineer" as the subject of the mail.

Note: Only shortlisted candidates will be contacted.