Customer Service Representative at JV Management Consulting

JV Management Consulting - We are passionate about supporting businesses across Africa in order to help businesses achieve sustainable growth . With a team of experts and a wealth of experience, we specialise in providing innovative management solutions that empower organisations to thrive in today's dynamic and ever-evolving business landscape.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a smart, customer-focused, and proactive Customer Service Representative to join their growing team.
• The ideal candidate will be responsible for providing excellent customer support, responding to enquiries, resolving complaints, and ensuring a seamless customer experience.

Key Responsibilities

• Respond to customer enquiries via phone calls, emails, social media, and walk-in visits.
• Provide accurate information about the company's products and services.
• Resolve customer complaints promptly and professionally.
• Process customer requests and maintain accurate customer records.
• Follow up on customer enquiries to ensure complete satisfaction.
• Escalate complex issues to the appropriate department when necessary.
• Maintain a positive and professional relationship with customers at all times.
• Work collaboratively with other departments to ensure excellent service delivery.

Requirements

• Bachelor's Degree or HND in any discipline.
• Minimum of 2 years' experience in Customer Service, or a similar role.
• Excellent communication, interpersonal, and negotiation skills.
• Strong customer relationship management skills.
• Target-driven with the ability to achieve sales objectives.
• Good computer proficiency, including Microsoft Office applications.
• Must reside in or around Ikeja, Ogba, Maryland, Oregun, Ojodu, Alausa, Magodo, Agege, or nearby locations.

Salary
N100,000 Monthly. 

Application Closing Date
31st August, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@jvconsulting.com.ng using "Customer Service Representative" as the subject of the email.