Operations Officer at Hope Payment Service Bank Limited

Hope Payment Service Bank Limited (Hope PSBank) is Nigeria’s premier Digital-first Bank. Incorporated in September 2019, Hope PSBank leverages digital technologies to deliver inclusive financial services.

We are recruiting to fill the position below:

Job Title: Operations Officer

Location: Lagos 
Job Type: Full time

Job Purpose

• To ensure effective service delivery and efficient processing of all transactions in Banking Operations within the stipulated TAT.
• Assist with GH operations in the banking operations function relating to Central Operations, Settlement Operations, Treasury Operations and Electronic Banking Operations (Mobile/Internet & USSD).

Job Responsibilities

• To Support the operations team in executing transactions as it relates to the entire Operations of the Bank.
• Daily proofs & effective reconciliation of Inward and Outward electronic fund transfers GLs Accounts.
• Monitor, raise and post accurate settlement entries of payment channels/transfers into respective GLs, income, charges and Merchant POS transactions into Client accounts as applicable.
• Reconciliation and settlement of all payments and transfers done using various electronic platforms (Internet/Web, Mobile & USSD).
• Review on daily basis transactions done via the bank application vis a vis the switching company.
• Manual reversals of failed transactions to customers account upon approval. 
• Daily escalation of any open items due to system issues or errors from Settlement team to GHOPs.
• And any other task that might be assigned from time to time.

Requirements
Education:

• Minimum of First Degree or its equivalent in Accounting, Banking and Finance or related discipline.
• Post graduate degree or MBA is an added advantage.
• Professional qualification - ICAN, ACCA, CIBN, ACA, is desirable.

Experience:

• Minimum of three (3) years’ post-graduation experience in Banking Operations. 

Skills Necessary for job Function:

• Excellent customer service orientation.
• Sound understanding of products and operational processes of all key businesses in the Bank.
• Strong written/oral communications skills.
• Good understanding of presentation skills and MS Office.

Application Closing Date
24th July, 2026. 

Method of Application
Interested and qualified candidates should forward their CV to: recruitment@hopepsbank.com using the Job Title as subject of the email.