Membership Coordinator at Voltaire Lifestyle Services Limited

Voltaire Lifestyle Services Limiterd are the owners of GAIA AFRICA Club and Gaby Lagos, luzury brands, situated in Victoria Island in Lagos State. It is a hospitality Company with a luxury restaurant, a private business club house and event management.

We are recruiting to fill the position below:

Job Title: Membership Coordinator

Location: Victoria Island, Lagos
Employment Type: Full-time

Role Purpose

• The Membership Coordinator owns the full membership lifecycle for the Club, from identifying and engaging prospective members through to onboarding, retention, and re-engagement.
• The role drives the Club towards "full membership" status and sustains it thereafter by managing attrition, deepening member experience, and growing revenue beyond membership dues.
• Working alongside the Programmes Coordinator, the Membership Coordinator ensures that the Club's webinars, seminars, executive training, and gatherings are interesting, memorable, and well attended.
• The role demands a creative, business-driven mindset and the ability to build lasting relationships with members, guests, speakers, sponsors, partners, and other stakeholders.

Principal Duties
Membership Development & Pipeline:

• Understand the monthly membership target and seek out and identify potential members.
• Assess and conduct due diligence on all membership applicants, including those recommended.
• Follow through on the membership process and submit a robust weekly report, with recommendations on suitability, through the CEO to the Membership Committee.
• Invite prospective members to tour GAIA House and convert enquiries to confirmed sign-ons.

Onboarding & Member Experience:

• Onboard, orient, and acclimatise new members in line with the membership SOP.
• Respond promptly to all member and membership enquiries, ensuring every member enjoys an exceptional experience.
• Follow up with members on attendance at GAIA programmes and events.
• Maintain strong, positive relationships with members throughout their tenure.

Retention, Subscriptions & Records:

• Manage retention and minimise attrition.
• Follow up on annual subscription payments, track the month-by-month expiry list, and reconcile collections with Finance.
• Manage the Club's membership portfolio and database and coordinate all member communications with other departments.
• Prepare monthly management reports on membership, including applications and status.

Growth, Revenue & Partnerships:

• Develop and propose new membership classifications and fee structures to capture additional market segments where required.
• Develop and implement strategies to grow revenue beyond membership dues.
• Seek out and negotiate appropriate sponsorship deals and identify and secure suitable partners.
• Research whether the membership offering should be expanded and evaluate member reactions to membership programmes.

Community, Communications & Insight:

• Develop and run membership satisfaction surveys, acting on the findings.
• Cultivate relationships with key community figures, local business leaders, partner organisations, and local and international media.
• Contribute content to the monthly newsletter.
• Own every aspect of the membership and community function.

Key Performance Indicators

• Performance in the role will be assessed against the following measures, with specific targets agreed annually with the CEO.
• Membership growth: Net new members signed vs. monthly/annual target.
• Retention & attrition: Annual renewal rate; attrition kept below 5%.
• Pipeline conversion: 90% of qualified applicants converted from enquiry to sign-on.
• Subscription collections: 95% of subscriptions renewed on or before expiry date.
• Member engagement: Member attendance rate across GAIA programmes and events.
• Member satisfaction: Satisfaction survey score and enquiry response time.
• Non-dues revenue: Revenue from sponsorships, partnerships, and new offerings.
• Reporting discipline: Weekly applicant report and monthly membership report delivered on time.

Requirements
Education & Experience:

• Minimum of a Bachelor's degree.
• 6 to 10+ years of experience in membership management, event planning, or a related role.
• Prior membership club experience preferred but not essential.
• Knowledge of membership management and client service, acquired through university education, further study, training, or equivalent experience.
• Knowledge of general business administration and project management practices, typically gained through about three years in progressively responsible roles.
• A portfolio of successful programming.
• Basic office computer proficiency (Word, Excel, PowerPoint, Outlook, Adobe) for business communication.

Skills & Attributes:

• Excellent organisational and communication skills, both written and verbal.
• A confident multitasker who is self-motivated and takes initiative.
• A problem solver and innovative thinker, comfortable retrieving information from technical sources.
• Strong people and service excellence skills, with a genuine team-player orientation.
• A clear sense of ownership and pride in performance and its impact on the Club's success.

Application Closing Date
31st July, 2026. 

How to Apply
Interested and qualified candidates should send their Applications to: careers@gaiaafricaclub.com using the Job Title as the subject of the email.