Client Experience Associate at WokAtlas Consult

WorkAtlas Consult is a professional and effective Consulting Firm, serving as a trusted link between organizations and qualified professionals. Our focus is on bridging the gap between employers and job seekers while helping companies attract, hire, and retain the right talent to support their growth.

We are recruiting to fill the position below:

Job Title: Client Experience Associate

Location: Ikoyi, Lagos
Employment Type: Full-time

Role Summary

• The Client Experience Associate plays a key role in delivering an exceptional experience for clients while ensuring the smooth day-to-day operations of the workspace.
• This role combines customer service, administrative support, facility coordination, and client account management to create a professional, welcoming, and efficient environment.
• As the primary point of contact for clients and visitors, the Client Experience Associate is responsible for maintaining high service standards and supporting the overall success of the workspace.

Key Responsibilities

• Serve as the first point of contact for clients, visitors, and prospective members, ensuring a warm and professional welcome.
• Manage client onboarding, workspace allocation, and account administration.
• Build and maintain positive relationships with clients by responding promptly to enquiries and resolving service-related issues.
• Coordinate billing activities, including invoice preparation, payment follow-up, and account updates.
• Maintain accurate records of client contracts, memberships, renewals, and service agreements.
• Ensure offices, meeting rooms, and shared spaces are well-maintained and meet presentation and operational standards.
• Coordinate workspace setup, meeting room bookings, and client requests.
• Monitor and report facility issues, including equipment, utilities, internet connectivity, and maintenance requirements.
• Coordinate with janitorial staff, security personnel, vendors, and building management to ensure a safe, clean, and functional environment.
• Conduct workspace tours for prospective clients and provide information on available services and membership options.
• Support client retention and occupancy goals by delivering outstanding customer service and identifying opportunities to enhance the client experience.
• Prepare operational reports and provide administrative support to the Community Manager.

Required Qualifications

• Bachelor's Degree in Business Administration, Hospitality Management, Mass Communication, Marketing, or a related field.
• 1–3 years of experience in customer service, client relationship management, hospitality, workspace management, front office operations, or administrative support.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience using CRM systems, billing platforms, or office management software is an added advantage.

Core Competencies:

• Exceptional customer service and relationship management skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and stakeholder management abilities.
• Excellent organizational and multitasking skills.
• Problem-solving mindset with the ability to work independently.
• High attention to detail and commitment to delivering outstanding client experiences.
• Ability to thrive in a fast-paced, service-oriented environment.

Compensation & Benefits

• Salary: N170,000 - N190,000 monthly. 
• Medical insurance (self and spouse).
• Monthly airtime allowance.
• Pension contributions.
• Accident and life insurance cover.
• Career development and training opportunities within a global organization.

Application Closing Date
22nd July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: stella@workatlasconsult.com using the Job Title as the subject of the mail.