Hotel Receptionist at Elvaridah

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Title: Hotel Receptionist

Location: Banana Island, Lagos
Employment Type: Full-time
Work Mode: Fully Onsite (Shift-Based)
Work Schedule: Monday – Sunday (One day on, one day off, based on shift roster)

About the Role

• We are seeking a professional, customer-oriented, and well-presented Hotel Receptionist to join a premium hotel apartment in Banana Island, Lagos. The successful candidate will serve as the first point of contact for guests, ensuring a warm welcome while delivering exceptional customer service throughout the guest journey.
• The role involves managing reservations, handling guest enquiries, coordinating check-ins and check-outs, and ensuring guests enjoy a seamless and memorable experience. The ideal candidate should possess excellent communication skills, strong attention to detail, and previous experience in a hospitality environment.

Key Responsibilities
Front Desk Operations:

• Welcome guests warmly and professionally upon arrival.
• Handle guest check-ins and check-outs efficiently while ensuring all required documentation is completed.
• Verify guest reservations and process room allocations.
• Register guests in accordance with company policies and procedures.
• Maintain an organized, clean, and professional front desk area at all times.

Guest Relations & Customer Service:

• Serve as the primary point of contact for guest enquiries and requests.
• Provide accurate information regarding room availability, rates, hotel facilities, and local attractions.
• Respond promptly and professionally to guest complaints and resolve issues or escalate when necessary.
• Ensure every guest receives exceptional service throughout their stay.
• Build positive relationships with guests to encourage repeat business.

Reservations & Booking Management:

• Receive and process reservations via phone, email, walk-ins, and online booking platforms.
• Update reservation systems accurately and maintain booking records.
• Confirm bookings and communicate reservation details with guests.
• Monitor room availability and coordinate with housekeeping and operations to maximize occupancy.

Cash Handling & Administrative Duties:

• Process guest payments using cash, POS, bank transfers, or other approved payment methods.
• Issue invoices and receipts accurately.
• Maintain accurate financial records for daily transactions.
• Prepare shift reports and handover notes for incoming colleagues
• Maintain guest records while ensuring confidentiality of personal information.

Communication & Coordination:

• Liaise with housekeeping, maintenance, security, and management to ensure guest requests are attended to promptly.
• Report maintenance issues affecting guest comfort immediately.
• Communicate important guest information during shift handovers.
• Support other departments in delivering seamless guest experiences.
• Compliance & Standards
• Ensure compliance with hotel policies, procedures, and service standards.
• Adhere to security procedures for guest registration and access.
• Maintain professional appearance and behaviour at all times.
• Ensure confidentiality of guest information and company records.

Key Performance Indicators (KPIs) Performance will be assessed based on

• Guest satisfaction and positive feedback.
• Accuracy and efficiency of check-in and check-out processes.
• Timely response to guest enquiries and requests.
• Reservation accuracy and record management.
• Professionalism and adherence to service standards.
• Effective communication with internal teams.
• Accuracy of daily cash and transaction records.

Qualifications

• Bachelor's Degree, HND, or OND in Hospitality Management, Business Administration, Tourism, or a related field.
• Relevant hospitality certifications will be an added advantage.

Experience

• Must have 2–3 years' experience as a Receptionist, Front Desk Officer, Guest Service Officer, or Customer Service Representative in a hotel, serviced apartment, or hospitality establishment.
• Experience using a Hotel Property Management System (PMS) is highly desirable.

Required Skills & Competencies:

• Excellent verbal and written communication skills.
• Outstanding customer service and interpersonal skills.
• Professional appearance and positive attitude.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Good problem-solving and conflict-resolution skills.
• Basic accounting and cash-handling knowledge.
• Strong attention to detail.
• Proficiency in Microsoft Office Suite.
• Experience using hotel reservation or property management systems is an advantage.

Salary
N150,000 – N200,000 / Month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@elvaridah.com using the Job Title as the subject of the email.