Customer Care Officer at a Leading and Well Established Microfinance Bank - Open Access Consulting Limited

Open Access Consulting Limited - Our client, a leading and well established Microfinance Bank, is recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Onitsha, Anambra
Employment Type: Full-time

Job Summary (Purpose of the Role):

• Our client, a leading and well established Microfinance Bank, is currently seeking qualified and experienced professionals to join its growing team.
• If you are passionate about delivering excellent results and advancing your career in the financial service sector, this is where you belong. Join the organization that values your growth, development and gives you the opportunity to build a rewarding career.
• First point of contact for customers — handles account opening, enquiries, complaints and instructions, ensuring every customer leaves satisfied and every issue is logged and resolved.

Job Responsibilities

• Open the banking hall reception, ensure forms/brochures are stocked and the queue system works.
• Attend to walk-in customers: account opening, balance enquiries, statement requests, and general information.
• Collect and review account opening documents for completeness before passing to Compliance for KYC review.
• Log every complaint in the register with a tracking number; follow up until resolution and give feedback to the customer within agreed SLA.
• Process customer instructions (address changes, mandates, standing orders) accurately.
• Call dormant/inactive customers for reactivation and inform customers of new products.
• Cross-sell savings, thrift and loan products to walk-in customers and refer prospects to Sales.
• Prepare the daily customer service report (accounts opened, complaints received/resolved).
• Deputy CCO (from Dec): support peak-period coverage and telephone/WhatsApp banking channel.

Requirements

• Educational Qualification: B.Sc/HND/OND in any discipline; Social Sciences, Mass Communication or Business-related courses an advantage.
• Professional Certification: Customer service/CRM training an advantage.
• Experience Required: 1-3 years in customer service, front desk or banking operations. Fluency in English and Igbo is essential for the Onitsha market; Pidgin an advantage.
• Technical / Job Skills: Account opening and KYC documentation; complaint logging and resolution tracking;Excellent problem-solving and conflict resolution abilities,Customer-focused mindset with high ethical standards, core banking enquiry functions; card request processing; telephone and email etiquette; MS Office.

Soft Skills & Attributes:

• Excellent communication and active listening; empathy and patience; professional appearance; composure with difficult customers; sales awareness (cross-selling). The ability to speak igbo is an added advantage.

Salary
N250,000 - N300,000 per month. 

Application Closing Date
15th August, 2026. 

How to Apply
Interested and qualified candidates should send their CV to: career@openaccessconsult.com using the Job Title as the subject of the email.