Onyibiz Consult & Insight is a business firm based in Lagos, Nigeria, that specializes inproviding services related to business consulting, project management, and marketing. They are focused on helping organizations with strategic business development, providing necessary insights to support operational success.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Maryland, Lagos
Employment Type: Full-time
Job Summary
- We are looking for a customer-oriented service representative
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Requirements
- Candidates should possess a High school diploma or an OND
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively.
Benefits
Salary: N100,000 - N150,000 per month.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should submit their CV to: hronyizconsult@gmail.com using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/926519/costomer-service-representative-at-onyibiz-consult.html