Infytel Communications Limited is a growth-mindset tech company that provides leading-edge technology solutions and services to companies. At the core, our motivation is business growth for enterprise corporations, and in an age of pro-internet technologies, leading-edge technology is the most effective enabler for business growth and customer experience. We seek out, develop, and deploy tailor-made solutions either in-house or through strategic technology partnerships; and serve it to forward-thinking companies.
We are recruiting to fill the position below:
Job Title: Team Lead - Customer Relationship Officer
Location: Victoria Island, Lagos
Employment Type: Full-time (Onsite)
Work Mode: Onsite
Work Schedule: Monday – Friday (8:00 AM – 5:00 PM)
Job Summary
- We are seeking an experienced and customer-focused Team Lead – Customer Relationship Officer to supervise the customer service team, ensure exceptional customer experience, and drive customer retention initiatives.
- The ideal candidate will be responsible for managing customer interactions, resolving escalated issues, and leading a high-performing team.
Key Responibilities
- Lead and supervise the Customer Relationship team to achieve service excellence.
- Develop and implement strategies to improve customer satisfaction and retention.
- Handle escalated customer complaints and ensure timely resolution.
- Monitor team performance and provide coaching, mentoring, and feedback.
- Prepare customer service reports and performance metrics.
- Collaborate with internal departments to address customer concerns effectively.
- Ensure compliance with company policies and service standards.
- Build and maintain strong relationships with clients and stakeholders.
- Identify opportunities to improve customer experience and operational efficiency.
Requirements
- Bachelor's Degree in Business Administration, Marketing, Mass Communication, or a related field.
- Minimum of 4 years of experience in Customer Service, Customer Relations, or a similar role.
- At least 2 years of team leadership or supervisory experience.
- Strong communication, interpersonal, and conflict-resolution skills.
- Excellent problem-solving and organizational abilities.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work in a fast-paced environment and manage multiple priorities.
Salary
N350,000 - N400,000 / Month.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/926746/team-lead-customer-relationship-officer-at-infytel.html