Team Lead, B2B Telesales at Outcess Solution Nigeria

Outcess Solutions Nigeria Limited is an integrated customer engagement, business process outsourcing (BPO), and digital technology firm headquartered in Ikeja, Lagos. They specialize in AI-powered contact centers, managed IT services, and digital consultancy for telecommunications, banking, and government sectors.

We are recruiting to fill the position below:

Job Title: Team Lead, B2B Telesales

Location: Ikeja, Lagos
Employment Type: Full-time

About the Role

• We are seeking a highly driven and experienced Team Lead – B2B Telesales to lead a team of telesales executives responsible for acquiring and managing corporate clients.
• The ideal candidate will have a proven background in B2B sales, team leadership, coaching, and consistently delivering revenue targets.
• This role requires a hands-on leader who can motivate teams, improve sales performance, monitor KPIs, and implement strategies that drive business growth.

Key Responsibilities

• Lead, supervise, and motivate a team of B2B telesales representatives to achieve and exceed sales targets.
• Develop and execute sales strategies to drive revenue growth and customer acquisition.
• Monitor daily sales activities, call quality, conversion rates, and pipeline performance.
• Coach and mentor team members through regular training, feedback, and performance reviews.
• Set individual and team sales targets and ensure consistent achievement.
• Track and report key sales metrics, forecasts, and team performance.
• Handle escalated customer concerns and support complex sales negotiations when required.
• Ensure accurate CRM updates and proper sales documentation.
• Collaborate with Marketing, Customer Success, and Operations to improve customer experience and conversion.
• Maintain compliance with company policies and sales processes.

Requirements

• Bachelor's Degree in Business Administration, Marketing, or a related discipline.
• Minimum of 3 years experience in B2B sales, with at least 1 years in a team leadership or supervisory role.
• Demonstrated success in managing telesales teams and achieving sales targets.
• Strong experience in corporate sales, lead generation, pipeline management, and account development.
• Proficiency in CRM systems and Microsoft Office applications.
• Experience preparing sales reports and performance dashboards.

Required Skills:

• B2B Sales & Business Development
• Telesales Leadership
• Team Coaching & Performance Management
• Sales Strategy Execution
• Lead Generation & Prospecting
• Negotiation & Closing Skills
• CRM Management
• Data Analysis & Sales Reporting
• Communication & Presentation Skills
• Problem Solving & Decision Making
• Customer Relationship Management
• Time Management & Organization
• Target-Driven Mindset
• Stakeholder Management.

What We Offer

• Salary: N150,000 - N250,000 per month.
• Competitive salary and performance-based incentives.
• Opportunity to lead a high-performing sales team.
• Career growth and professional development.
• Collaborative and performance-driven work environment.

Application Closing Date
22nd July, 2026. 

How to Apply
Interested and qualified candidates should send their CV to: stephen.onyeka@outcess.com using "Application – Team Lead, B2B Telesales" as the subject of the mail.

Note: Only shortlisted candidates will be contacted.