Customer Care Officer at Morris Royal Security Limited

Morris Royal Security Limited is a team of experienced security and law enforcement professionals with a specialization in Enterprise Risk Management. We leverage on our solid organizational structure, dedicated workforce, constantly improving technologies and techniques and strong quality assurance processes to deliver superior services.

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Isheri, Opic - Lagos
Employment Type: Full-time

Responsibilities

• Provide exceptional customer service through phone, email, and online channels.
• Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
• Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
• Follow established protocols and procedures for handling customer interactions.
• Accurately document customer interactions and maintain detailed records.
• Identify and escalate complex issues or complaints to the appropriate team.
• Proactively seek feedback from customers to identify areas for improvement.
• Stay up-to-date on company policies, products, and services.
• Adapt to changing customer needs and situations with a positive and professional attitude.
• Work effectively within a team environment to achieve customer service goals.
• Maintain a positive and professional demeanor even in challenging situations.
• Contribute to a positive and supportive work environment for colleagues.

Requirements and Qualifications

• Interested candidates should possess an OND or HND
• 0 - 2 years of experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution skills.
• Ability to work independently and as part of a team.
• Detail-oriented and organized.
• Ability to multitask and prioritize effectively.
• Positive and professional demeanor.
• Strong computer literacy skills.
• Ability to learn new information quickly.
• Commitment to providing excellent customer service.
• Flexibility to work various shifts and schedules.
• Ability to handle pressure and stress effectively.
• Enthusiasm for building relationships with customers.

Required Skills:

• Excellent communication and interpersonal skills.
• Patience and empathy in addressing customer inquiries and concerns.
• Problem-solving abilities to resolve customer issues efficiently.
• Knowledge of products or services to provide accurate information.
• Time management skills to handle multiple customer interactions.
• Adaptability to different communication channels (phone, email, chat, etc.).
• Ability to remain calm and professional in high-pressure situations.

Salary
N80,000 per month.

Application Closing Date
22nd September, 2026.

How to Apply
Interested and qualified candidates should send their CV to: info@morrisroyalsecurity.com.ng using the Job Title as the subject of the mail.