Member Care Officer at the Chartered Institute of Personnel Management of Nigeria (CIPM)

The Chartered Institute of Personnel Management of Nigeria was established as an umbrella Association for Practitioners of Personnel Management in 1968 as the Personnel Management Association of Nigeria. In 1973, it was renamed as Institute of Personnel Management of Nigeria. Finally, Act No 58 of 1992 chartered the Institute.

We are recruiting to fill the position below:

Job Title: Member Care Officer

Location: Head Office, Lagos (Office & Field Based)
Reports To: Team Lead, Member Care & Database Management

Job Purpose

• Supports the Institute's activities aimed at shaping the end-to-end experience of existing and prospective members across all categories.

Key Responsibilities & Accountabilities
Membership Care & Communication:

• Support the Team Lead in executing communication strategies across all deployed channels.
• Respond promptly to inquiries from members, students, and prospective members.
• Handle member and student requests, including certificate verifications and reference letter preparation.
• Provide feedback to both successful and unsuccessful applicants throughout the onboarding cycle.

Upgrade Processing & Admissions:

• Compile, update, and maintain lists of members eligible for upgrades.
• Send upgrade criteria and letters to eligible members, following up via phone, email, and SMS.
• Review manual and electronic applications for the HR Practitioners and Executive routes, capturing key details for Membership Committee review.
• Process first-level approvals via the Examination Route.
• Schedule and invite successful Executive Route candidates for experiential interviews.
• Communicate assessment and Leadership approval outcomes within 1 week of final decisions.

Induction & Event Logistics:

• Coordinate and manage induction programs for qualified candidates across Student, HR Practitioner, and Executive routes.
• Participate in membership-related projects as assigned by the Team Lead.

Requirements & Person Specification
Education & Qualifications:

• Education: HND or Bachelor's degree in Business Management, Business Administration, Social Sciences, Marketing, or a related discipline.
• Experience: Minimum of 2 years post-graduation experience in a similar role in a reputable organization.
• Professional Membership: CIPM professional membership is compulsory.

Key Skills & Competencies:

• Technical Skills: SQL proficiency, database management, record keeping, and proficiency in MS Office (Excel, Word, Outlook, PowerPoint).
• Core Skills: Customer service management, result orientation, emotional intelligence, planning/organizing, and strong attention to detail.
• Interpersonal Skills: Excellent oral and written communication, networking, and a proven ability to build collaborative relationships.

Work Conditions:

• Work Cycle: Mondays – Fridays
• Setting: Hybrid (Office & Field-Based)
• Travel Expectation: 0% – 30%

Salary
N2,100,000 – N2,400,000 Annually.

Application Closing Date
23rd July, 2026.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@cipmnigeria.org using the Job Title as the subject of the email.

Note

• Equal Opportunity Employer: Applications are encouraged from suitable candidates, irrespective of physical ability/disability, gender, color, tribe, race, religion, marital status, pregnancy, or other protected statuses.
• Shortlisting: Only shortlisted candidates will be contacted.