Sales Facilitator Supervisor at Buylesser Online Store

Buylesser Online Store in Nigeria, where you can Shop Fashion Wears Male and Female, Trendy Outfit Household items and more Shop smarter.

We are recruiting to fill the position below:

Job Title: Sales Facilitator Supervisor

Location: Lagos
Employment Type: Full-time

Key Duties and Responsibilities

• Sales Operations Supervise and coordinate the daily activities of the sales facilitation team.
• Monitor online sales performance and ensure sales targets are achieved.
• Assist customers throughout the purchasing process, from product inquiries to order completion. Support promotional campaigns and seasonal sales activities.
• Analyze sales reports and recommend strategies to increase revenue.
• Customer Service Ensure timely responses to customer inquiries via phone, email, live chat, and social media. Resolve customer complaints and escalate complex issues when necessary.
• Maintain high customer satisfaction and retention levels.
• Follow up with customers regarding orders, returns, exchanges, and refunds. Order Management Monitor incoming orders to ensure accurate processing.
• Coordinate with warehouse and logistics teams for timely order fulfillment.
• Track deliveries and resolve shipping or fulfillment issues. Ensure inventory availability aligns with customer demand. Team Leadership Supervise, coach, and mentor sales facilitators.
• Assign daily tasks and monitor team productivity. Conduct performance evaluations and provide constructive feedback.
• Train new employees on company policies, products, sales processes, and customer service standards.
• Product Management Verify that product listings are accurate and up to date.
• Coordinate with the marketing team on new product launches and promotions. Monitor stock levels and communicate inventory shortages to procurement teams.
• Reporting and Analysis Prepare daily, weekly, and monthly sales reports. Monitor key performance indicators (KPIs), including conversion rates, average order value, and customer satisfaction.
• Identify market trends and customer preferences.
• Recommend improvements to sales processes and operational efficiency.
• Compliance and Quality Assurance Ensure adherence to company policies and procedures.
• Maintain confidentiality of customer and business information.
• Ensure compliance with applicable consumer protection and e-commerce regulations. Promote a culture of professionalism, teamwork, and ethical conduct.

Requirements

• Required Skills Leadership and team management Sales and negotiation Customer relationship management Strong communication and interpersonal skills
• Problem-solving and conflict resolution Time management and organizational skills Analytical and reporting skills Knowledge of e-commerce platforms and online sales processes
• Proficiency in Microsoft Office and CRM software Ability to work under pressure and meet deadlines
• Qualifications: Bachelor's degree in Business Administration, Marketing, Sales, or a related field. 3–5 years of experience in sales, customer service, or e-commerce operations.

Salary
N7,600,000 - N8,400,000 per year. 

Application Closing Date
4th September, 2026. 

How to Apply
Interested and qualified candidates should send their CV to: support@buylesser.com using the Job Title as the subject of the mail.