Quality Technician at Jaza Energy

Jaza is a solar energy start-up working to power Sub-Saharan Africa. We build solar-powered shops which charge batteries customers use to power their homes. In 2022, we achieved over 1.5 million battery swaps, providing approximately 186,000 people access to clean, affordable energy. We employ women from each community (known as Jaza Stars) to run the service, empowering our team to become leaders, entrepreneurs and drivers of economic growth within their communities. We’ve already successfully entered the Nigerian market, piloted several sites here and will grow to hundreds of locations over the next year. To support this expansion, we’re planning to hire over 200 people over the next 6 months.

We are recruiting to fill the position below

Job Title: Quality Technician

Location: Oyo
Employment Type: Contract

Position Overview

• The Quality Technician supports the Regional Quality Engineer (RQE) in ensuring the quality and reliability of Jaza's hardware systems by assisting with troubleshooting, field modifications, experiments, and addressing hardware defects in the field.
• This role executes tasks assigned by the RQE, helping to maintain field operations, reduce defects, and provide feedback to Engineering for continuous improvement.

Role and responsibilities
Pack Troubleshooting (50%):

• Assist the RQE with diagnosis and repair of defective Jaza Packs at regional hubs, as assigned. Support training of Field Service Engineers (FSEs) and Regional Service Engineers (RSEs) on troubleshooting/repair procedures under RQE direction. Report recurring defects to the RQE for escalation to the TechOps Leaders or Quality Engineering Lead.

Process Control and Compliance (10%):

• Assist the RQE in overseeing RSE and FSE compliance with Jaza Processes and industry standards, as directed.

Non-Conformance Reporting (NCRs) (10%):

• Support the RQE in reporting and documenting non-conformances (hardware/process defects) from FSEs/RSEs. Assist in developing and executing action plans for containment, correction, and prevention (CAPA), as assigned by the RQE. Carry out tasks delegated by the RQE and track closure deadlines. Flag supplier-related NCRs to the RQE for escalation. Assist in verifying 30-day effectiveness of corrective actions.

Field Modifications (10%);

• Execute hardware modifications per Engineering specifications, as assigned by the RQE. Track completion and report progress to the RQE. Support efforts to ensure zero missed modifications in the region.

Field Response (10%):

• Responds to urgent incidents that require technical support such as Fires, Thefts and abnormal situations, under RQE guidance. Provides technical feedback and support.

Pack Retirement (10%):

• Assist in gathering and preparing materials for retirement, including reselling, recycling and scrapping, as assigned by the RQE.

KPIs
Pack Troubleshooting:

• Supports <2% of Jaza Packs out of circulation. Goal: 90% of time with <2% of Jaza Packs out of circulation.

Task Completion:

•  Subjective measurement of the FQE's responsiveness and follow-through on tasks assigned by the RQE. Goal: Completes assigned tasks in a timely manner and communicates blockers proactively.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online