Head, Retail & Social Media at The Change Room

Changeroom was established in 2012 with a vision to produce quality human resource solutions. We plan to achieve this by partnering with our clients to provide highly specialized consulting services in the areas of human resources development and business management services. Our partnership approach affords us the opportunity of working with you to find the most efficient and appropriate solutions to meet your short, medium and long-term goals. In partnering with your organization, we make it our business to understand your business, embrace its values, aims and objectives.

We are recruiting to fill the position below:

Job Title: Head, Retail & Social Media

Location: Lagos
Employment Type: Full-time

Key Responsibilities
Retail Operations:

• Coordinate promotions, product launches, and in-store campaigns
• Monitor market trends and competitors' activities
• Develop an action plan to improve underperforming products
• Oversee and manage daily operations at the retail store to ensure efficiency and an excellent customer experience.
• Develop and implement retail strategies to grow in-store sales, foot traffic, and customer loyalty.
• Monitor inventory levels, coordinate stock replenishment, and liaise with the distribution team to ensure product availability.
• Set and track retail sales targets; analyze performance data and implement corrective actions where needed.
• Recruit, train, supervise, and appraise retail staff to maintain a high-performing store team.
• Ensure the retail store maintains brand standards in presentation, merchandising, and customer service.

Social Media & Digital Engagement:

• Develop and execute a social media content calendar across platforms including Instagram, Facebook, X (Twitter), and LinkedIn, Tik-tok and whatsapp channel.
• Create and curate engaging content — posts, reels, stories, and promotions — that reflects the organistion’s brand voice.
• Grow the company's social media following and increase engagement through targeted campaigns and community management.
• Monitor social media trends, competitor activity, and audience insights to inform content strategy.
• Coordinate with the marketing team to align online campaigns with in-store promotions and product launches.
• Respond to customer inquiries and feedback on social media platforms in a timely and professional manner.

Reporting & Collaboration:

• Prepare regular reports on retail sales performance, social media metrics, and campaign outcomes for the Head of Marketing.
• Collaborate with the procurement and sales teams to support market expansion initiatives.
• Identify opportunities to improve the retail customer journey and digital touch points.

Qualifications & Experience

• Bachelor's Degree in Marketing, Business Administration, Communications, or a related field.
• 3–5 years' experience in retail management, with exposure to social media marketing.
• Demonstrated ability to manage retail teams and drive sales performance.
• Hands-on experience managing brand social media accounts with measurable results.
• Experience in publishing, books, education, or consumer goods retail is an added advantage.

Application Closing Date
5th August, 2026.

How to Apply
Interested and qualified candidates should send their CV to: rokibat@changeroom.ng / bola@changeroom.ng using the Job Title as the subject of the mail.