Relationship / Underwriting Officer at Crystal Hope Insurance

Crystal hope is an insurance brokerage firm in Abuja and Lagos, Nigeria.

We are recruiting to fill the position below:

Job Title: Relationship / Underwriting Officer

Location: Kado, Abuja (FCT)
Employment Type: Full-time
Industry: Insurance

Job Summary

• We are seeking a detail-oriented and client-focused Relationship/Underwriting Officer to join our insurance brokerage firm.
• This role combines technical underwriting knowledge with strong relationship management skills to maintain a healthy client portfolio and support business growth.

Job Responsibilities

• Assess client risk profiles and determine appropriate insurance coverage, terms, and premiums in conjunction with underwriters.
• Liaise with insurance companies/underwriters to obtain competitive quotes, negotiate terms, and confirm placements.
• Review proposal forms and supporting documents to ensure accuracy and completeness before submission to underwriters.
• Prepare, review, and issue policy documents, cover notes, schedules, and endorsements in line with agreed terms.
• Build and maintain strong relationships with clients, ensuring their insurance needs are understood and appropriately met.
• Serve as the primary point of contact for assigned clients, addressing inquiries on coverage, policy terms, and claims status.
• Monitor policy renewals and proactively engage clients and underwriters ahead of expiry to ensure continuity of cover.
• Support the claims process by liaising between clients and underwriters/loss adjusters to ensure timely and fair settlement.
• Maintain accurate records of client policies, underwriting terms, premiums, and renewal dates.
• Ensure all underwriting and client documentation complies with regulatory and company standards.
• Identify opportunities to strengthen client relationships and support cross-selling of additional insurance products.
• Prepare periodic reports on portfolio performance, renewals, claims, and underwriting activity.
• Stay informed on insurance market trends, underwriting practices, and regulatory changes.

Key Requirements

• BSc / HND in Insurance, Business Administration, Finance, or a related field.
• 2-3 years' experience in underwriting, relationship management, or client servicing within an insurance brokerage or insurance company.
• Relevant professional certifications (e.g., CIIN – Chartered Insurance Institute of Nigeria) are an advantage.
• Sound understanding of underwriting principles and various insurance products (life, health, property, motor, marine, corporate, etc.).
• Strong relationship management and client service skills, with the ability to build trust and rapport.
• Excellent attention to detail, analytical, and documentation skills.
• Good knowledge of Nigerian insurance laws and regulatory requirements.
• Strong communication and negotiation skills for liaising with underwriters and clients.
• Ability to manage multiple client accounts and renewals simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Why work with us

• Competitive salary and benefits packages.
• Premium health insurance package.
• Collaborative and inclusive work environment.
• Professional development and growth opportunities.

Application Closing Date
15th August, 2026.

How to Apply
Interested and qualified candidates should send their CVs to: careers@voedselng.com using the job title as the subject of the email.