Telesales Agent at Outsource Nigeria - Omni Channel

Outsource Nigeria is a full-service Human Resources agency, specializing in providing outsourced turnkey manpower solutions to growing companies. Our solution include HR Services, Recruiting, Accounting, IT Support, Business Intelligence, Developers, and Operations including management and field / phone / automated based resources. The core of Outsource Nigeria’s success is its people.

We are recruiting to fill the position below:

Job Title: Telesales Agent

Location: Surulere, Lagos
Employment Type: Full-time

Job Summary

• The Telesales Agent is responsible for generating sales by contacting prospective and existing customers over the phone.
• The role involves promoting the company's products or services, identifying customer needs, handling objections, closing sales, and maintaining positive customer relationships while achieving sales targets.

Key Responsibilities

• Contact prospective and existing customers via telephone to promote products and services.
• Generate leads and convert inquiries into sales opportunities.
• Explain product features, benefits, pricing, and promotions to customers.
• Identify customer needs and recommend suitable products or services.
• Handle customer objections professionally and confidently.
• Close sales and process customer orders accurately.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Maintain accurate records of customer interactions, sales activities, and follow-ups in the CRM system.
• Meet or exceed daily, weekly, and monthly sales targets and KPIs.
• Build and maintain strong customer relationships.
• Respond to customer inquiries and resolve complaints or escalate issues when necessary.
• Stay informed about company products, services, competitors, and market trends.
• Participate in sales meetings, training sessions, and performance reviews.
• Ensure compliance with company policies and applicable telemarketing regulations.

KPIs

• Number of outbound calls made per day.
• Lead conversion rate.
• Sales revenue generated.
• Number of successful sales closed.
• Customer retention rate.
• Follow-up completion rate.
• Customer satisfaction score (CSAT).
• CRM data accuracy.
• Achievement of monthly sales targets.

Qualifications

• Bachelor's Degree, HND, or OND in Business Administration, Marketing, Mass Communication, or a related field.
• 1–3 years of experience in telesales, customer service, telemarketing, or a similar sales role is preferred.
• Previous experience in telesales, telemarketing, customer service, or sales is an added advantage.
• Fresh graduates with strong communication and persuasion skills may also be considered.

Required Skills & Competencies:
Technical Skills:

• Sales and negotiation skills.
• Telephone etiquette and communication.
• CRM software proficiency.
• Microsoft Office Suite (Word, Excel, Outlook).
• Data entry and record management.

Soft Skills:

• Excellent verbal communication.
• Persuasion and influencing skills.
• Active listening.
• Customer-focused mindset.
• Strong interpersonal skills.
• Confidence and resilience.
• Problem-solving ability.
• Time management.
• Attention to detail.
• Ability to work under pressure and meet targets.

Working Conditions:

• Working Days Monday to Friday.
• Working Hours 8:00 a.m. – 5:00 p.m.
• Office-based role with extensive telephone communication.
• Occasional Saturday work may be required based on business needs.
• Performance-driven environment with clearly defined sales targets.
• Occasional extended working hours during promotional campaigns or peak business periods.

Core Competencies:

• Communication
• Sales & Negotiation
• Customer Relationship Management
• Result Orientation
• Accountability
• Teamwork
• Adaptability
• Emotional Intelligence
• Integrity
• Continuous Learning.

Salary & Benefits

• N150,000 Monthly
• Performance-Based Bonuses
• Sales Commission
• Career Growth Opportunity.

Application Closing Date
13th August, 2026. 

Method of Application
Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.com using the Job Title as the subject of the email.