Customer Success Intern (Hybrid) at Dataleum

Dataleum is an award-winning technology training and consulting firm based in Yaba, Lagos, Nigeria, that specializes in developing, nurturing, and deploying tech talent globally. Led by CEO Bode Roberts, the company bridges the gap between digital skill acquisition and employment through structured academy courses and corporate training solutions

We are recruiting to fill the position below:

Job Title: Customer Success Intern (Hybrid)

Location: Yaba, Lagos
Employment Type: Full-Time (Internship)
Reports To: Customer Success Senior Associate 

Job Summary

• We are looking for a smart, proactive and people - oriented and and sales-driven Customer Success Intern to join our team.
• This role is ideal for someone who enjoys engaging with people, solving problems, following up consistently, and supporting customers through a smooth and positive experience.
• The ideal candidate should have a strong customer success mindset, a good understanding of sales, strong persuasion skills, and the ability to identify customer needs, build relationships, support customer retention, and contribute to conversion efforts.

Responsibilities

• Support customer onboarding and engagement.
• Respond to customer enquiries professionally.
• Follow up with learners and clients to ensure a positive experience.
• Identify customer needs and recommend suitable solutions.
• Support lead follow-up, conversion, upselling and customer retention efforts.
• Maintain relationships with prospects, learners and clients.
• Escalate customer issues where necessary.
• Keep proper records of customer interactions, feedback and follow-ups.
• Support the Customer Success team with daily operations and reporting.

Requirements

• Good communication and interpersonal skills.
• Strong customer service and relationship management skills.
• Sales-oriented mindset with the ability to persuade and follow through.
• Ability to engage prospects, manage objections and support conversion.
• Provable sales experience is an added advantage.
• Strong attention to detail.
• Ability to manage tasks, follow up and work with deadlines.
• Willingness to learn and work with a team.
• Good use of email, Google Workspace or Microsoft Office tools.

Application Closing Date
24th July, 2026. 

How to Apply
Interested and qualified candidates should: 
Click here to apply online