Waiter and Waitress at Domeo Resources International

Domeo Resources International (DRI) is a prolific organisation that proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans, and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Waiter and Waitress

Location: Maitama, Abuja (FCT)
Employment Type: Full-time

Job Description

• The Waiter/Waitress is responsible for delivering exceptional food and beverage service that exceeds guest expectations while maintaining the superior luxury standards of the hotel.
• The role ensures guests receive attentive, personalized, and professional service throughout their dining experience, contributing to guest satisfaction and the hotel's reputation for excellence.
• The ideal candidate must possess excellent customer service skills, a professional appearance, strong product knowledge, and a passion for delivering outstanding hospitality.

Responsibilities

Guest Service and Dining Experience:

• Welcome guests warmly and professionally upon arrival at their table.
• Present menus, explain menu items, daily specials, and make recommendations based on guest preferences.
• Take accurate food and beverage orders and communicate them promptly to the kitchen and bar.
• Serve food and beverages professionally, ensuring proper presentation and adherence to luxury hospitality standards.
• Anticipate guests' needs and provide attentive, discreet, and personalized service throughout the dining experience.
• Ensure guests enjoy a memorable dining experience from arrival to departure.

Food and Beverage Service:

• Serve meals and beverages using approved fine dining service techniques.
• Ensure food is served at the correct temperature and within established service timelines.
• Check guest satisfaction during meals and promptly address any concerns.
• Clear tables efficiently while maintaining an elegant dining environment.
• Offer desserts, beverages, and other menu items to enhance the guest experience.

Upselling and Revenue Generation:

• Promote signature dishes, premium beverages, wines, and chef's specials.
• Recommend food and beverage pairings to enhance guests' dining experience.
• Maximize sales opportunities through professional upselling techniques.
• Support the achievement of restaurant sales and revenue targets.

Restaurant Preparation and Maintenance:

• Prepare dining areas before service, ensuring tables are properly set according to hotel standards.
• Ensure cutlery, crockery, glassware, linens, and table settings are clean and properly arranged.
• Maintain cleanliness and organization of assigned service stations throughout the shift.
• Assist with opening and closing procedures.

Guest Relations:

• Respond promptly and courteously to guest requests and enquiries.
• Handle minor guest concerns professionally and escalate complex issues to the Restaurant Supervisor or Manager.
• Recognize VIPs and repeat guests and provide personalized service where appropriate.
• Maintain confidentiality and professionalism in all guest interactions.

Health, Safety, and Hygiene:

• Comply with all food safety, hygiene, and sanitation standards.
• Maintain excellent personal hygiene and professional grooming at all times.
• Ensure safe handling of food, beverages, and service equipment.
• Report hazards, accidents, or maintenance issues immediately.

Teamwork and Communication:

• Work closely with hosts/hostesses, bartenders, chefs, kitchen staff, and supervisors to ensure seamless service.
• Attend departmental briefings and training sessions.
• Support colleagues during busy service periods to maintain operational efficiency.
• Maintain effective communication with all departments.

Administrative Responsibilities:

• Accurately process guest bills using the Point of Sale (POS) system.
• Verify guest orders before serving to ensure accuracy.
• Maintain records of guest preferences where applicable.
• Perform any other duties assigned by management to support restaurant operations.

Competencies / Skills

• Excellent customer service and hospitality skills
• Strong communication and interpersonal abilities
• Knowledge of fine dining etiquette and luxury service standards
• Food and beverage product knowledge
• Upselling and sales skills
• Good organizational and multitasking abilities
• Ability to work effectively under pressure
• Proficiency in using POS systems is an added advantage
• Behavioural Qualities / Other Competences
• Professional, polished, and well-groomed appearance
• Friendly, courteous, and service-oriented
• Strong attention to detail
• Positive attitude and strong work ethic
• Excellent teamwork and collaboration skills
• Calm and composed under pressure
• High level of integrity and professionalism
• Commitment to delivering exceptional guest experiences

Key Performance Indicators (KPIs)

• Guest satisfaction scores
• Order accuracy rate
• Average service delivery time
• Upselling and revenue contribution
• Guest complaint resolution
• Compliance with luxury hospitality service standards
• Table turnover efficiency
• Professional grooming and appearance compliance
• Food safety and hygiene compliance
• Teamwork and overall service performance

Experience / Qualification

• Minimum of OND, SSCE, or equivalent qualification.
• Certificate or Diploma in Hospitality Management, Food & Beverage Service, or a related field is an added advantage.
• Minimum of 2–4 years' experience as a Waiter/Waitress in a hotel, fine dining restaurant, or premium hospitality establishment.
• Experience in a superior luxury hotel or fine dining environment is highly desirable.
• Knowledge of food safety, wine service, and fine dining etiquette is an added advantage.
• Basic knowledge of POS systems and customer service principles is preferred.

Application Closing Date
10th August, 2026.

Method of Application
Interested and qualified candidates should forward their CVs and cover letters to recruitment@domeoresources.org with "Waiter or Waitress - Maitama" as the subject of the email.

Note: Only shortlisted candidates will be contacted.