Customer Success Analyst (Analytics Solutions) at NielsenIQ - Hybrid

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population.

We are recruiting to fill the position below:

Job Title:  Customer Success Analyst (Analytics Solutions)

Location: Lagos
Employment type: Full-Time (Hybrid)

Job Description

• This role will be responsible for supporting client relationships, ensuring timely and accurate delivery of insights and reports, resolving client inquiries, and collaborating across multiple functions to drive client satisfaction and business outcomes.

Key Responsibilities

• Support day-to-day client contacts and contribute to the achievement of client satisfaction targets.
• Build and maintain effective relationships with client representatives.
• Own reporting activities, including report maintenance, business issue analysis, and solution integration.
• Troubleshoot and resolve client inquiries related to databases, software, coding, and other key aspects impacting client deliverables.
• Continuously broaden knowledge of client business issues and needs, NIQ services, and the broader FMCG/retail industry.
• Liaise with Operations, Offshore Partners, Technology, Data Science, and other relevant teams to resolve client business questions and inquiries.
• Monitor inquiry progress against agreed service levels and escalate issues where necessary.
• Build strong relationships with client support teams to ensure service levels are consistently met or exceeded.
• Work closely with Retail Analytics, Consulting, Operations, and Data Science teams to ensure deliverables are aligned to client business needs and delivered within agreed timelines.

Required Skills & Competencies
Technical Skills:

• Microsoft Excel – Intermediate to Expert level
  • Advanced formulas and functions
  • Data manipulation and analysis
  • Pivot Tables and reporting
• Power BI – Intermediate to Expert level
  • Dashboard development
  • Data visualization
  • Data modelling and business reporting
• Microsoft PowerPoint – Intermediate to Expert level
  • Client-ready presentations
  • Storytelling and insight communication
  • Visualization of business findings
• Microsoft Dynamics
  • Client management and case tracking
  • Understanding of CRM workflows

Professional Competencies

• Strong analytical and problem-solving skills
• Ability to interpret data and translate findings into actionable client recommendations
• Excellent stakeholder management and communication skills
• Strong organizational skills with the ability to manage multiple priorities
• Customer-centric mindset with a focus on service excellence
• Ability to work collaboratively across cross-functional teams
• Strong attention to detail and quality control

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online