Customer Service Representative (Remote) at Myafrimall Logistics Limited - 2 Openings

Myafrimall Logistics Limited is a fast-growing logistics company committed to providing efficient, reliable, and professional shipping, freight, and delivery solutions for individuals and businesses. With a strong operational presence across Nigeria and a growing international network, we support seamless cross-border shipping, e-commerce logistics, and global freight services. Our focus is built on customer satisfaction, operational excellence, and innovative service delivery, as we continue to expand our impact both locally and worldwide.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Locations: Ogba & Berger - Lagos
Employment Type: Full-time
Work Mode: Remote (Hybrid – occasional onsite work when required)

Key Responsibilities

• Attend to customer enquiries via calls, WhatsApp, email, and other digital platforms.
• Provide accurate information about shipping rates, timelines, and company services.
• Support customer engagement and follow-ups across the U.S. and Canada operations.
• Resolve customer complaints professionally and ensure quick resolution.
• Maintain proper records of customer interactions and transactions.
• Coordinate with internal teams to ensure smooth service delivery.

Requirements

• A Bachelor`s Degree with 1–2years of experience in customer service or a similar role.
• Excellent verbal and written communication skills.
• Ability to work independently and stay productive remotely.
• Strong problem-solving and multitasking skills.
• Proficiency in WhatsApp Business, email, and basic Microsoft Office tools.
• A stable internet connection and a conducive work environment at home.
• Must be available to work evening hours and Saturdays.

Application Closing Date
11th August, 2026.

How to Apply
Interested and qualified candidates should send their CV to: hr@myafrimall.com using “Remote CSR Application” as the subject of the email.

Note

• Work Schedule: Monday – Saturday
• Work Hours: 3:00 PM – 11:00 PM or 4:00 PM – 12:00 AM (varies based on time zone)
• The interview will be physical and will take place at our office in Ogba, Lagos. Applicants residing outside Lagos should kindly take note before applying.