Digital Revenue & Customer Experience Executive at Jumbo Health and Wellness Limited (Jumbo Sports)

Jumbo Health and Wellness Limited (Jumbo Sports) is a leading Nigerian provider of fitness, sports, and wellness solutions. Since 1998, we have specialized in the supply, installation, and maintenance of premium gym equipment, sports equipment, wellness products, and related solutions for individuals, corporate organizations, hospitality businesses, educational institutions, and government agencies. With a commitment to quality, innovation, and exceptional customer service, we help our clients create healthier and more active lifestyles. At Jumbo Sports, we are passionate about developing talented professionals and fostering a collaborative, performance-driven workplace where employees can grow and make meaningful contributions.

We are recruiting to fill the position below:

Job Title: Digital Revenue & Customer Experience Executive

Location: Lagos
Employment Type: Full-Time

Job Summary

• We are seeking a proactive and results-driven Digital Revenue & Customer Experience Executive to drive digital revenue growth while delivering an exceptional customer experience across all digital touchpoints.
• The ideal candidate will be responsible for managing digital leads, maintaining CRM accuracy, supporting digital campaigns, optimizing customer engagement, and collaborating with internal teams to improve conversion rates and customer satisfaction.

Key Responsibilities

• Manage and follow up on digital leads generated through the website, social media, WhatsApp, and other digital channels.
• Ensure timely, professional, and consistent engagement with customers across all digital touchpoints.
• Maintain accurate customer and lead records in the CRM system and ensure data integrity.
• Support the execution of digital marketing campaigns to generate quality leads and drive revenue.
• Track customer enquiries from initial contact through purchase and post-sales support.
• Monitor lead conversion, response times, and customer satisfaction metrics.
• Prepare reports on digital sales performance, customer engagement, and lead management.
• Collaborate with Sales, Operations, and other departments to ensure a seamless customer journey.
• Identify customer pain points and recommend improvements to enhance the customer experience.
• Support the continuous improvement of digital processes and ensure compliance with CRM and lead management procedures.

Requirements

• Bachelor's Degree in Marketing, Business Administration, Digital Marketing, Customer Experience, or a related field.
• 3 - 5 years' experience in Digital Marketing, Customer Experience, CRM Administration, Digital Sales, or a related role.
• Strong communication, interpersonal, and customer service skills.
• Experience using CRM platforms (preferably Zoho CRM) and digital collaboration tools.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Proficiency in Microsoft Office and reporting tools.
• Ability to work in a fast-paced, target-driven environment while managing multiple priorities.

Salary
N300,000 – N400,000 monthly.

Application Closing Date
15th August, 2026.

Method of Application
Interested and qualified candidates should send their updated CV to: hrjumbo97@gmail.com using "Digital Revenue & Customer Experience Executive" as the subject of the email.

Note: Only shortlisted candidates will be contacted.