Telesales Officer at a Reputable Telecommunication Company

A reputable Telecommunication company is recruiting suitably qualified candidates to fill the position below:

Job Title: Telesales Officer

Location: Lagos island, Lagos
Employment Type: Full-time

About the Role

• We are looking for a passionate, confident, and customer-focused Customer Service (Telesales) Officer to join our team.
• The ideal candidate will be responsible for engaging prospective customers, converting leads into sales, maintaining excellent customer relationships, and delivering exceptional customer experiences over the phone and digital channels.
• This role is ideal for a recent graduate or someone with up to one year of experience who has strong communication and persuasion skills.

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Promote the company’s products and services to generate sales.
• Respond to customer enquiries via phone, WhatsApp, email, and other communication channels.
• Follow up on leads and convert enquiries into successful sales.
• Build and maintain strong customer relationships.
• Handle customer complaints professionally and ensure timely resolution.
• Accurately document customer interactions and sales activities in the CRM or designated system.
• Achieve assigned sales and customer service targets.
• Collaborate with other departments to ensure customer satisfaction.
• Stay updated on product knowledge, promotions, and company offerings.

Core Focus of the Role

• Customer acquisition and lead conversion.
• Delivering outstanding customer experience.
• Achieving monthly sales targets.
• Building customer loyalty and retention.
• Effective follow-up and relationship management.
• Accurate reporting and documentation.

Key Performance Indicators (KPIs)

• Monthly sales target achievement (%).
• Number of outbound calls made daily.
• Lead-to-sale conversion rate.
• Customer satisfaction rating (CSAT).
• Follow-up completion rate.
• Number of new customers acquired.
• Customer retention and repeat purchases.
• Response time to customer enquiries.
• CRM data accuracy and completeness.
• Attendance, punctuality, and adherence to schedules.

Requirements

• HND / B.Sc. in any discipline.
• 0–2 year's experience in Customer Service, Telesales, Sales, or a related role.
• Excellent verbal and written communication skills.
• Strong persuasion and negotiation abilities.
• Good interpersonal and relationship management skills.
• Ability to work with minimal supervision.
• Proficiency in Microsoft Office applications.
• Experience using CRM software is an added advantage.
• Positive attitude, resilience, and willingness to learn.

Preferred Skills:

• Active listening.
• Time management.
• Emotional intelligence.
• Problem-solving skills.
• Confidence in handling customer objections.
• Ability to meet targets in a fast-paced environment.

What We Offer

• Salary: N100,000 - N150,000 monthly.
• Training and career development opportunities.
• A supportive and collaborative work environment.
• Performance-based growth opportunities.

Application Closing Date
21st August, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online