Infrastructure & Applications Support Officer at Guinea Insurance plc

Guinea Insurance Plc was incorporated on December 3, 1958, as a non-life insurance underwriting firm to provide first-rate insurance solutions in the General and Special Risks business underwriting categories. Our mission is to provide professional services to our esteemed customers through the introduction of quality products driven by state-of-the-art technology backed by a group of high-profiled personnel, to maximize returns to shareholders.

We are recruiting to fill the position below:

Job Title: Infrastructure & Applications Support Officer

Location: Lagos
Job type: Full-time

Job Overview

• The Infrastructure & Applications Support Officer is responsible for administering and supporting the Company's IT infrastructure, Microsoft 365 environment, enterprise applications, and cybersecurity solutions.
• The role provides technical support, ensures system availability and security, and supports technology projects that improve business operations.

Key Responsibilities

• Administer and support IT infrastructure, including LAN/WAN, VPNs, routers, switches, and wireless networks.
• Manage the Microsoft 365 environment (Exchange Online, Teams, SharePoint, OneDrive, Entra ID, and security).
• Support enterprise applications, including the Company's insurance core application and Zoho solutions.
• Administer Sophos Firewall, endpoint security, and cybersecurity controls.
• Provide first- and second-level technical support to users.
• Coordinate with vendors, maintain IT documentation, and support technology and digital transformation projects.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Minimum of 3–5 years' relevant IT experience, preferably in banking, insurance, fintech, or another regulated industry.
• Proven hands-on experience with Microsoft 365 and Sophos Firewall administration.
• Strong knowledge of Windows Server, Active Directory, networking (TCP/IP, DNS, DHCP, VPNs), and enterprise application support.
• Relevant certifications such as Microsoft 365, CCNA, CompTIA, Sophos, ITIL, or Azure
• Fundamentals will be an added advantage.

Skills & Competencies:

• Strong analytical, communication, troubleshooting, documentation, and stakeholder management skills, with the ability to work independently, manage multiple priorities, and deliver excellent user support.

Application Closing Date
Not Specified.

Method of Application
Interested candidates should submit an updated CV highlighting relevant technical experience, projects delivered, and measurable achievements to. recruitment@guineainsurance.com using Job title as the subject of the mail.

Note: Only shortlisted candidates will be contacted for a technical assessment and competency-base