Customer Service Representative (FinTech) at Netzence Sustainability Limited

Netzence Sustainability Limited is a sustainability technology and management company dedicated to combating climate change by making carbon emissions reduction accessible, actionable, and rewarding. We are committed to realizing the 2030 emission reduction target, the 2050 and 2060 Net Zero targets, and the United Nations’ Sustainable Development Goals (SDGs).

Founded on the principles of innovation, collaboration, and firm commitment to the planet, we are driven by a singular, transformative vision -to spearhead a sustainable transformation and contribute significantly to achieving critical global sustainability milestones.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (FinTech)

Location: Nigeria

Role Summary

• The Customer Service Representative will deliver frontline customer support and ensure that clients receive excellent assistance with the technical aspects of products or services and solidifying customer satisfaction. Fintech experience is mandatory.

Key Responsibilities

• Working on the customer support department’s day-to-day functions.
• Resolve issues in an orderly, polite and timely manner.
• Responding to inquiries and escalation of complex customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Being aware of all new information related to products, procedures, and trends.
• Maintaining records and providing detailed reports on the customer dealings (KYC reports).
• Seamless customer service operations and ensuring customer retention.
• Ensure optimum service and sales levels so that each customer receives excellent sales and customer service experience and solutions.

Qualifications

• Fluent in English (Native Nigerian Languages are an added advantage)
• One (1) to three (3) years work experience preferably in a team lead and/or managerial capacity.
• Experience working in a small to medium organization.
• Experience dealing with both standard and high-end customers (fintech or service industry).
• Computer-based knowledge.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online