Relationship and Onboarding Officer at Netzence Sustainability Limited

Netzence Sustainability Limited is a sustainability technology and management company dedicated to combating climate change by making carbon emissions reduction accessible, actionable, and rewarding. We are committed to realizing the 2030 emission reduction target, the 2050 and 2060 Net Zero targets, and the United Nations’ Sustainable Development Goals (SDGs).

Founded on the principles of innovation, collaboration, and firm commitment to the planet, we are driven by a singular, transformative vision -to spearhead a sustainable transformation and contribute significantly to achieving critical global sustainability milestones.

We are recruiting to fill the position below:

Job Title: Relationship and Onboarding Officer 

Location: Nigeria

Job Summary

• We are looking for a Relationship and Onboarding Officer to build and maintain positive relationships with clients and oversee the onboarding process for new clients.
• You will serve as the main point of contact for clients, addressing their inquiries, resolving issues, and ensuring a smooth onboarding experience.

Qualifications

• Bachelor's Degree in business administration, finance, marketing, or a related field.
• Certification or training in client relationship management, onboarding processes, or related areas.
• 2+ years of proven experience in similar role.

Requirements:

• Proven experience in customer needs and plans development, Customer Relationship Management (CRM), partnership development, high quality sales and supply, and customer service solution design and implementation.
• Proven experience in client onboarding, documentation and compliance, risk management, stakeholder management, process improvements, and knowledge champion.
• Strong interpersonal skills and the ability to communicate effectively with clients, colleagues, and stakeholders at all levels.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in using CRM systems, databases, and other software tools to track client interactions and manage onboarding processes.
• Problem-solving skills and the ability to resolve client issues and challenges with tact and diplomacy.
• Knowledge of regulatory requirements and compliance standards related to client onboarding and Know Your Customer (KYC) procedures.
• Ability to work independently and collaboratively as part of a team, demonstrating initiative, flexibility, and a proactive approach to achieving goals.
• Commitment to providing exceptional client service and building long-lasting relationships based on trust, integrity, and professionalism.

Application Closing Date
28th September, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online