Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer.
We are recruiting to fill the position below:
Job Title: Hardware Engineer
Location: Lagos
Role Purpose
- The Hardware Engineer (Repair Centre) is the technical authority embedded within a repair centre.
- This role bridges the gap between hands-on repair operations and engineering-level quality governance. It exists to ensure that every repaired terminal leaving the centre is fit for redeployment, that technician capability continuously improves, and that quality failures are understood, root-caused, and eliminated.
Key Responsibilities
Technician Training & Capability Development:
- Deliver structured onboarding training for new repair technicians covering: terminal architecture, common fault patterns, repair procedures, ESD discipline, and work-tool usage for each supported model
- Conduct ongoing skills assessments and refresher training, with focus areas driven by rework data and QA rejection trends
- Train QA on terminal test
- Maintain a Technician Skills Matrix per individual, track competency by terminal model and repair category
- Provide real-time technical training.
Rework & Rejection Analysis:
- Review QA rejections categorise by fault type, terminal model, repair type, and responsible technician
- Track rework rate per technician and per terminal model; identify any individual or model exceeding acceptable rework thresholds
- Investigate and address recurring rework patterns, determine whether root cause lies in technician skill, spare-part quality, work-tool condition, or repair procedure gaps
- Escalate systemic issues to the HE Manager
Technical Issue Supervision & Escalation:
- Act as first-line technical escalation for any fault or behaviour that repair technicians or QA cannot resolve or categorise
- Supervise and guide diagnosis of complex or intermittent faults; determine whether a unit should be repaired, re-routed, or nominated for deprecation
- Liaise with the OEM evaluation team and spare-parts procurement on technical issues that may originate from components or firmware rather than the repair process
- Document all escalated technical issues with RCA outcome and corrective action taken.
Overall Repair Quality:
- Hold accountability for the quality metrics of the repair centre: rework rate, 30/60/90-day field return rate for repaired terminals, and refurbished spoil rate contribution
- Conduct regular quality audits of the repair center — process adherence, workstation cleanliness, ESD discipline,and tool usage.
- Serve as the primary quality point-of-contact for the repair centre within the Hardware Engineering department
Work Tools & Workstation Management:
- Maintain a calibrated inventory of all repair work tools: confirm each technician's bench is equipped with the correct tools for their assigned terminal models
- Conduct periodic work-tool condition checks — verify tools are functional, calibrated where required, and used correctly; reject or replace any tool that is degraded or misused
- Train technicians on correct tool usage and enforce tool discipline (e.g. correct soldering iron temperatures, proper use of ESD mats and wrist straps, torque driver settings for screws)
- Escalate delays in tools replacements or additions; do not allow tool shortfalls to persist as a silent contributor to repair quality failure.
Deprecation Spot-Check (BTR Oversight):
- Review and spot-check all terminals nominated for Beyond Repair (BTR) deprecation to confirm only genuinely non-repairable units are being written off
- Challenge and return to repair any unit where a viable repair path exists; document justification for each spot-check decision
- Work closely with the BTR Technician to align on deprecation criteria and ensure consistent, evidence-based write-off decisions across the centre
- Track the deprecation rate and flag unusual spikes to the Head of HE as a potential indicator of skill gaps, or parts availability issues.
Spare Parts & Components RCA:
- Investigate and document any quality issues arising from spare parts: infant mortality, high failure rates on specific batches, or recurring post-repair failures linked to component quality
- Escalate insufficient or unavailability of spare part that contributes to repair quality or efficiency
- Manage spare parts usage to ensure minimal consumption while maintaining repair quality, Investigate and address high usage of spare parts.
- Provide technical input to the OEM/procurement team on part performance; recommend acceptance criteria or supplier changes where supported by failure data
- Maintain a parts quality log tracking batch numbers, failure rates, and disposition decisions (reuse, quarantine, return to supplier)
Technical Support:
- Provide direct technical support to repair technicians, QA, Part Assessment Technicians, and BTR Technicians on any hardware and firmware.
Qualifications & Experience
Required:
- Minimum of an OND / HND or B.Sc. in Electrical/Electronics Engineering, Computer Engineering, or related field
- Minimum of 2 years of experience in electronic device repair, field service, preferably in POS terminal, mobile, or fintech hardware
- Practical knowledge of hardware troubleshooting and tools: PCB,battery systems, and firmware
- Experience training or coaching junior technicians in a hands-on workshop environment
- Ability to read fault data, identify patterns, and communicate findings clearly in written form.
Preferred:
- Prior experience in a multi-model repair centre covering volume terminal repair
- Familiarity with RCA of hardware failure
- Experience with work-tool management and ESD discipline in a repair environment.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/932137/hardware-engineer-at-moniepoint-incorporated.html