Sales & Customer Experience Officer at Custom Gifts and Designs Limited

Custom Gifts & Designs Limited is Nigeria's premier destination for gifting services -integrating flower shop, gift store, kiddies giftware, party favors, and a balloon shop.Custom Gifts & Designs brand is recognized as a leading departmental gift store in Nigeria, offering a diverse range of gifting services and products. We strive to provide exceptional experiences for our customers, making us a preferred destination for all gifting needs in Nigeria and beyond.

We are recruiting to fill the position below:

Job Title: Sales & Customer Experience Officer

Location: Lagos
Employment Type: Full-time

Job Description

• The Sales & Customer Experience Officer is responsible for driving sales and delivering excellent customer service across both walk-in and online channels.
• This role ensures customers receive proper guidance, accurate information, and a seamless purchasing experience while complying strictly with company processes.

Responsibilities

• Attend to all walk-in customers professionally and promptly
• Receive, welcome, and guide customers in selecting appropriate products
• Demonstrate in-depth knowledge of all CGD products and services
• Educate customers on product options, pricing, and suitability
• Act as Floor Attendant by:
  • Selecting products from shelves for customers, or
  • Liaising with the Inventory & Warehousing Unit to release products from the warehouse
• Pass selected products to the Cashier for ERP invoicing
• Handle all online enquiries and orders via:
  • Website
  • WhatsApp
  • Instagram DM
• Assist online customers with product selection, pictures, and product information until payment is completed
• Transfer all paid online orders to the Inventory Unit via the official WhatsApp group
• Attach complete documentation for online orders, including:
  • Full conversation screenshots
  • Proof of payment
• Save and manage customer contact details strictly on official CGD phones and Gmail accounts
• Conduct post-purchase follow-up calls to confirm delivery and collect customer feedback
• Contribute actively to sales targets and customer satisfaction goals

Educational Qualifications and Experience

• Minimum educational qualification: ND or NCE with 0-1 year experience
• Previous experience in sales, retail, or customer service is an added advantage

Other Requirements:

• Willingness to work on a rotational shift basis
• Ability to follow structured processes and company policies strictly
• High level of professionalism, discipline, and accountability
• Customer-focused mindset with strong ethical standards

Skills:

• Strong sales and customer service skills
• Excellent verbal and written communication skills
• Ability to persuade, upsell, and close sales professionally
• Strong product knowledge or ability to learn quickly
• Attention to detail, especially in order documentation
• Ability to multitask and work under pressure
• Proficiency in WhatsApp, Instagram, and online communication tools.

Salary
N150,000 monthly.

Application Closing Date
4th October, 2026.

How to Apply
Interested and qualified candidates should send their CV or Resume to: cgdbrandmanager@gmail.com using the job title as the subject of the mail.