Sales Representative (Luxury Retail) at a Premium Luxury Retail Brand - Falcon Peak Solutions Limited

Falcon Peak Solutions Limited - Our client, a premium luxury retail brand renowned for offering an exceptional collection of high-quality footwear, handbags, belts, and fashion accessories. They are committed to delivering world-class customer experiences through outstanding service, premium products, and operational excellence.

They are recruiting to fill the position below:

Job Title: Sales Representative (Luxury Retail)

Location: Garden City Mall, Port Harcourt - Rivers
Employment Type: Full-time

Job Summary

• They are seeking an experienced, customer-focused, and results-driven Sales Representative to join their team at their Garden City Mall, Port Harcourt store. If you have a passion for luxury retail, excellent sales skills, and enjoy building lasting customer relationships, we would love to hear from you.
• The Sales Representative will be responsible for delivering an exceptional customer experience and shopping experience while driving sales, maintaining excellent product presentation, managing inventory accurately, and representing the company brand with professionalism and integrity.

Key Responsibilities

• Welcome customers warmly and provide personalised assistance based on their needs and preferences.
• Build strong relationships with customers to encourage repeat business and customer loyalty.
• Drive sales by identifying customer needs and recommending suitable products.
• Achieve and exceed individual and store sales targets.
• Maintain excellent product knowledge, including product features, materials, craftsmanship, care instructions, and brand heritage.
• Professionally handle customer enquiries, complaints, exchanges, and returns in line with company policies.
• Participate actively in promotional campaigns, product launches, and in-store marketing activities.
• Ensure merchandise is displayed attractively in line with company visual merchandising standards.
• Maintain a clean, organised, and welcoming shopping environment.
• Uphold the luxury image of the brand through professional appearance, excellent grooming, and outstanding customer service.
• Receive, inspect, and accurately record stock deliveries.
• Monitor stock levels and ensure timely replenishment.
• Maintain accountability for stock assigned to the store.
• Participate in stock counts, inventory audits, and loss prevention activities.
• Promptly report stock discrepancies or inventory issues.
• Process sales transactions accurately using the Point-of-Sale (POS) system.
• Issue receipts and maintain accurate transaction records.
• Prepare daily sales reports and maintain customer records where required.
• Provide feedback on customer preferences, buying trends, and competitor activities.
• Represent Gene Bendi professionally at all times.
• Demonstrate discretion, courtesy, and professionalism, especially when serving high-profile customers.
• Participate in training programmes to continuously improve product knowledge and customer service skills.

Qualifications & Experience
Applicants must possess:

• B.Sc. or HND in Business Administration, Marketing, or any related discipline.
• Completion of the National Youth Service Corps (NYSC).
• Minimum of one (1) year of relevant experience in retail sales.
• Experience in luxury, premium, fashion, footwear, or lifestyle retail will be an added advantage.
• Good knowledge of customer service principles and sales techniques.
• Proficiency in Microsoft Office applications.
• Experience using POS systems and retail management software.
• Strong numerical skills with excellent attention to detail.

Competencies & Personal Attributes:
The ideal candidate should possess:

• Excellent communication and interpersonal skills.
• Strong selling and negotiation skills.
• Customer-focused attitude.
• High level of integrity and accountability.
• Excellent problem-solving ability.
• Attention to detail and accuracy.
• Ability to multitask effectively.
• Strong organisational skills.
• Ability to work under pressure in a fast-paced retail environment.
• Positive attitude with a passion for delivering exceptional customer experiences.
• Professional appearance and excellent grooming.

Salary
Attractive and Competitive.

Why Join Us?
At the company, we believe our people are our greatest asset. We offer:

• Competitive salary and performance-based incentives.
• Career growth and development opportunities.
• Continuous learning and product training.
• Supportive and professional work environment.
• Opportunity to build a rewarding career in luxury retail.

Application Closing Date
21st August, 2026.

How to Apply
Interested and qualified candidates should send their CV to: hr@falconpeaksolutions.com using the Job Title as the subject of the email.