IT Support Officer at Health Strategy and Delivery Foundation (HSDF)

The Health Strategy and Delivery Foundation (HSDF) is a not-for-profit firm established in December 2013 to improve the quality of decision-making and execution in the health and social sectors. HSDF supports key stakeholders at all levels of government and the private sector to achieve measurable and sustainable impact.

HSDF focuses on evidence, rigor, continuous improvement, and results at scale, through substantive engagements that cover conceptual design, long-term strategy, and implementation. By doing so, HSDF seeks to address complex and fundamental health system challenges and ultimately impact the transformation of the health and social sectors in Nigeria and Africa.  We focus on improving existing processes and where necessary, deviate from the status quo to introduce transformative and sustainable processes and ideas.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Kaduna
Employment Type: Full-time
Designation: Officer II
Level: Level_05

Job Summary

• This position, reporting to the Team Lead, Information Technology, will support the IT unit in delivering high-quality, timely technical services to HSDF employees while collaborating on numerous IT projects and operational improvement initiatives within the unit.
• While primarily stationed at the Kaduna office, you will provide remote support services to employees, liaise with IT vendors, conduct on-site tests, and provide hands-and-eyes support to ensure progressive operational effectiveness.
• In addition, you will be responsible for enforcing IT standards and policies, data protection compliance, creating cyber-defence requirements early in every project life cycle, maintaining IT hardware and network equipment, and ensuring service uptime.

Key Responsibilities

• Assess, monitor, and report on Microsoft security events and data compliance status.
• Test new systems against predetermined requirements before new software products go live.
• Provide first-level technical support to employees, troubleshooting and resolving minor hardware issues, including component replacements such as keyboards, batteries, RAM, and storage, as well as software and network issues, both remotely and on-site.
• Install, configure, and maintain laptops, desktops, printers, and other IT hardware and peripherals.
• Support the setup and maintenance of network equipment and monitor network connectivity and service uptime.
• Log, track, and resolve IT service requests and incidents, escalating complex issues to the Team Lead, Information Technology.
• Set up user M365 accounts, email, and workstations for new employees and support onboarding and offboarding processes.
• Carry out routine software installation, updates, and patch management on end-user devices.
• Maintain an accurate inventory of IT assets, including hardware and software licenses.
• Carry out minor hardware repairs and escalate major faults to IT vendors.
• Follow up with users to support the implementation of IT, security, and data protection policies.
• Participate in problem-solving and identifying solutions to IT issues or address business needs.
• Take part in proactive assessments of IT systems and recommend preventive measures.

Requirements
The successful candidate is expected to have, and will be tested on, the Must-Have skills above and the following qualifications, technical competencies, and behavioral competencies:

• Minimum of a Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems, or a related field.
• Minimum of 3 years post-NYSC experience in an IT support or related role.
• CompTIA A+, Network+, ITIL Foundation, or similar entry-level IT certification would be an advantage
• Hands-on familiarity with computer networks, various operating systems, and basic network administration.
• Must already have the right tools and environment for a conducive, uninterrupted work-from-home experience.
• Must be able to work independently as well as work in a team.
• Must be able to take initiative where appropriate, and proffer solutions to bottlenecks and challenges.

Application Closing Date
28th August, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online