Field Service Engineer – Chemical Dosing Systems & Technical Support at Workforce Group

Workforce Group - Our client, a leading industrial chemical solutions company specializing in premium cleaning, disinfection, water treatment, and process chemical solutions for the food & beverage, pharmaceutical, hospitality, healthcare, manufacturing, and industrial sectors. Through strategic international partnerships, the company delivers innovative technical solutions that improve operational efficiency, hygiene, and regulatory compliance.

They are recruiting to fill the position below:

Job Title: Field Service Engineer – Chemical Dosing Systems & Technical Support

Location: Lagos
Employment Type: Full-time
Industry: Industrial Chemicals | Water Treatment | Process Engineering

Job Summary

• As part of its continued growth, the company is seeking an experienced Field Service Engineer – Chemical Dosing Systems & Technical Support to provide technical support, equipment maintenance, customer training, and engineering solutions across its customer base.
• The Field Service Engineer will serve as the technical backbone of the company's chemical solutions business by installing, maintaining, troubleshooting, and optimizing chemical dosing systems and associated equipment. The successful candidate will work closely with customers and the commercial team to ensure equipment reliability, provide technical guidance, and support business growth through excellent after-sales service.
• This role requires extensive field travel, strong diagnostic skills, and hands-on experience with industrial electrical, mechanical, and process control systems.

Key Responsibilities
Chemical Dosing Systems Management:

• Install, commission, calibrate, and maintain automated chemical dosing systems at customer sites.
• Monitor dosing performance and chemical consumption to ensure accurate treatment and operational efficiency.
• Conduct preventive maintenance to maximize equipment reliability and minimize downtime.
• Maintain detailed service records and equipment performance reports.

Equipment Troubleshooting & Maintenance:

• Diagnose and resolve electrical, electronic, mechanical, and process-related equipment faults.
• Troubleshoot and repair dosing pumps, motors, valves, sensors, PLCs, control panels, and associated systems.
• Perform corrective maintenance and equipment replacement where necessary.
• Conduct root-cause analysis and implement long-term corrective actions.

Technical Support & Customer Training:

• Deliver technical training to customer personnel on equipment operation, preventive maintenance, safe chemical handling, and troubleshooting.
• Develop Standard Operating Procedures (SOPs), user manuals, and technical documentation.
• Serve as the primary technical support contact for assigned customer accounts.
• Provide technical guidance during product implementation and system optimization.

Sales & Business Support:

• Support the Business Development team during customer visits and technical presentations.
• Conduct site surveys and feasibility assessments for prospective clients.
• Assist with equipment sizing, chemical consumption calculations, and technical proposal preparation.
• Provide outstanding after-sales support to improve customer satisfaction and retention.

Competitor Analysis & Technical Intelligence:

• Assess competitor-installed dosing systems and process equipment.
• Identify performance gaps and recommend superior technical solutions.
• Prepare technical reports to support competitive sales strategies and product positioning.

Qualifications

• Bachelor's Degree or Higher National Diploma (HND) in Electrical Engineering, Electronic Engineering, Mechanical Engineering, Mechatronics Engineering, or a related discipline.
• 3–5 years' hands-on experience in industrial maintenance, field service engineering, process engineering, or equipment support.
• Experience working with industrial pumps, dosing systems, water treatment equipment, or process automation is highly desirable.

What We're Looking For:

• We are looking for a proactive and customer-focused Field Service Engineer who enjoys solving technical challenges, working directly with industrial customers, and ensuring equipment performs at optimum levels.
• The ideal candidate is hands-on, technically sound, and passionate about delivering world-class engineering support.

Required Skills & Competencies:

• Strong troubleshooting skills covering electrical, electronic, and mechanical systems.
• Knowledge of PLCs, sensors, control panels, motors, dosing pumps, and instrumentation.
• Good understanding of water treatment processes, fluid dynamics, and chemical dosing systems.
• Ability to read engineering drawings, wiring diagrams, and technical documentation.
• Excellent communication and customer relationship management skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and commitment to safety.
• Willingness and ability to travel frequently to customer locations.

Application Closing Date
30th August, 2026.

How to Apply
Interested and qualified candidates should send their updated CV to: recruitment@workforcegroup.com using the job title as the subject of the mail.