Operations Coordinator at Pack 'N' Pay

Pack ‘N’ Pay is a product of CIC Integrated Services LTD. CIC was created as a wholesale store that supplies food to offshore catering companies to feed the offshore workers. Pack ’N’ Pay was created as a product that would leverage technology to solve the problems of retailers and wholesalers. Pack ‘N’ Pay officially started operations on January 18th 2021 and launched her e-commerce website on March 1st 2021.

We are recruiting to fill the position below:

Job Title: Operations Coordinator

Location: Lagos
Employment Type: Full-time
Reports To: Head of Business 

Role Summary

• We are seeking a proactive, organized, and results-driven Operations Coordinator to oversee warehouse operations, inventory management, logistics coordination, and order fulfillment.
• The successful candidate will ensure seamless operational processes, maintain inventory accuracy, and coordinate timely delivery of customer orders while supporting operational excellence across the business.

Key Responsibilities
Warehouse & Inventory Management:

• Process daily invoiced orders for picking and fulfillment. 
• Coordinate warehouse operations to ensure efficiency and optimal space utilization. 
• Ensure proper packaging of products before shipment. 
• Verify that all outgoing shipments meet quality control standards. 
• Maintain accurate inventory records and stock movement documentation. 
• Participate in routine stock counts and inventory reconciliations. 
• Monitor warehouse stock accuracy and minimize losses or product damage. 
• Ensure all shipment documentation is complete and properly attached before dispatch. 

Logistics & Distribution:

• Coordinate daily dispatch schedules and delivery activities. 
• Ensure customer orders are delivered within agreed timelines. 
• Liaise with logistics partners and delivery personnel to ensure efficient service delivery. 
• Monitor deliveries and resolve logistics challenges proactively. 
• Ensure every completed delivery has valid Proof of Delivery (POD). 
• Monitor logistics performance and recommend process improvements. 

Operations Support:

• Report warehouse and logistics discrepancies promptly. 
• Support procurement activities where necessary. 
• Ensure compliance with safety standards, operational procedures, and company policies. 
• Collaborate effectively with Procurement, Sales, Customer Experience, and other departments. 
• Carry out other operational duties assigned by Management. 

Requirements

• Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, Operations Management, or a related discipline. 
• Minimum of 2 years' relevant experience in operations, logistics, warehouse management, or supply chain. 
• Strong organizational and coordination skills. 
• Excellent communication and interpersonal abilities. 
• Proficiency in Microsoft Office applications and ERP systems (Zoho experience is an added advantage). 
• Ability to work under pressure, solve problems, and manage multiple priorities. 
• High level of integrity, accountability, and attention to detail. 

Benefits

• Competitive salary. 
• Health Insurance. 
• Pension Contribution. 
• Paid Annual Leave. 
• Professional development opportunities.

ApplicationClosing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their CV to: hr@packnpay.com.ng using "Operations Coordinator – Lagos" as the subject of the mail.